Driving a More Prosperous Future
Analytics for Finance and Accounting: Data Structures and Applied AI
Analytics for Finance and Accounting: Data Structures and Applied AI bridges the gap between technical data science education and domain-specific applications in accounting and finance. Designed for students and instructors seeking practical exposure to AI-driven financial analytics, the book prioritizes understanding real-world business data—structured and unstructured—before introducing machine learning techniques. It empowers learners to apply AI tools, such as GPT and pre-trained language models, to analyze corporate disclosures, earnings calls, ESG reports, and other financial documents. Minimizing programming prerequisites, the book integrates video tutorials and applied projects to support hands-on learning. It serves as both a foundational text for graduate-level data analytics courses and a modular supplement for traditional finance and accounting curricula. By combining domain expertise with modern computational tools, this book equips the next generation of financial professionals with the skills to thrive in a data-intensive economy.
Sean Cao, Associate Professor, Robert H. Smith School of Business, University of Maryland, United States of America
AI for Customer Journeys: A Transformer Approach
Journal of Marketing Research
AI for Customer Journeys: A Transformer Approach
Zipei Lu and P. K. Kannan, Smith School of Business, University of Maryland
(forthcoming Journal of Marketing Research)
AI for Customer Journeys: A Transformer Approach introduces a novel artificial intelligence (AI) framework for modeling customer journeys in digital marketing. Leveraging transformer-based models – originally developed for natural language processing - this approach analyzes complex sequences of customer interactions across multiple channels (e.g., search, email, display ads). Unlike traditional models, this method considers both the timing and type of interactions, making it uniquely suited to modern multi-touchpoint environments.
“Transformers give us the ability to see the journey as a whole, not just as a series of isolated interactions. That’s a major leap in marketing analytics.”
— PK Kannan
The core innovation lies in its use of multi-head self-attention mechanisms, which model each customer’s journey as a dynamic sequence of touchpoints. This allows marketers to not only predict the likelihood of purchase but also identify when and through which channels interventions are most effective. Furthermore, the model is extended to capture individual-level heterogeneity, enabling personalized insights into how different customers respond to marketing efforts.
“We designed the model to capture the complexity and individuality of digital customer journeys—something traditional models often overlook.”
— Zipei Lu
Using rich data from a major hospitality firm – including over 92,000 users and over half a million visits – the model demonstrates substantial improvements over traditional approaches (e.g., Hidden Markov Models, Poisson Point Process Models, and LSTMs). For example, the proposed model achieves an AUC of 0.92 for out-of-sample conversion predictions compared to 0.85 for LSTM and <0.70 for others. Moreover, it identifies high-potential customers with far greater precision – top-decile predictions yield an 88% true conversion rate versus 34% for LSTM.
Beyond prediction, the model offers descriptive marketing insights, such as how the effectiveness of email or display ads varies over time and across customers. For instance, the study finds that customer-initiated interactions (like direct visits) have stronger and longer-lasting effects than firm-initiated ones (like emails), and the optimal window for intervention is typically within 7 to 14 days before purchase.
The model’s structure also enables profiling and customer segmentation based on latent self-attention patterns, helping marketers understand nuanced motivations like last-minute business bookings versus long-term vacation planning. This insight can inform targeted messaging and A/B testing strategies.
Overall, this AI framework not only enhances predictive accuracy but also delivers actionable insights that can improve ROI, optimize channel mix, and enable real-time personalization in customer engagement.
Zipei Lu, Ph. D. Candidate in Marketing; P. K. Kannan, Dean's Chair in Marketing Science, both at the Smith School
The Influential Solo Consumer: When Engaging in Activities Alone (vs. Accompanied) Increases the Impact of Recommendations
Journal of Marketing Research
Information about the social context of consumption is often seen on review websites or social media when consumers sharing word-of-mouth about an experience indicate whether they engaged in the activity solo or with companions. Across a secondary dataset scraped from Tripadvisor.com, five main experiments, and one supplemental experiment, the current research finds that individuals who engage in consumption activities alone can be a more influential source of recommendations than people who engage in these same activities with others. The results support an attribution-based process, such that people are more likely to attribute a solo (vs. accompanied) review to the quality of the activity itself, leading the solo (vs. accompanied) person’s review to be particularly influential. Further, the studies test the theorizing that perceived interest on the part of the solo (vs. accompanied) consumer leads to the stronger attribution to quality, and therefore that additional cues to intrinsic interest (e.g., presence of a cue to intrinsic or extrinsic motivation) attenuate the influence of solo (vs. accompanied) word-of-mouth. This work has theoretical and managerial relevance for those who seek to understand how the social context of consumption influences other consumers.
Rebecca Ratner, Dean's Professor of Marketing, Robert H. Smith School of Business; Yuechen Wu, assistant professor, Spears School of Business, Oklahoma State