Airlines Failing in Customer Service: Smith Experts Explain its Roots and Strategies for Passengers
AAA’s prediction for 54.6 million Thanksgiving weekend travelers would push travel in the United States to 98 percent of pre-pandemic volume. But it may not be enough to reserve airport parking spaces beforehand or allocate extra time for TSA lines.
For Retailers, the Holiday Shopping Season Looks Lackluster
Continuing a trend that has been building for the past several years, retailers started their Black Friday holiday promotions well before the traditional post-Thanksgiving shopping day this year.
Smith Undergrad is Racing to Success on Social Media
Oscar Casasola ’24 is working toward obtaining his finance, marketing and management degrees, but his career as a social media influencer is already off to the races.
Lifting Others up and Going Viral on Social Media
Ava Cyruli ’22 needed an outlet to fill the void left by stepping away from her dancing career, so she turned to weightlifting. Now, she’s sharing what she’s learned along the way with thousands of people online.
Retail’s Inventory Glut
Retailers have been working to reduce inventory to make room for holiday season items. Mishaps in planning dating back to last year are haunting them with excess stock of unwanted products, prompting tactics such as price-cutting, order cancellations and pack and hold.
The Smith School Announces Eight New Faculty Members
As courses convene for the new academic year, the Smith School is welcoming eight new scholars to its faculty. Sean Cao is joining the accounting department as an associate professor. Cao received a PhD from the University of Illinois Urbana-Champaign.
The Toys R Us Comeback
It’s been about five years since Toys R Us filed for Chapter 11 bankruptcy protection and began liquidating its 700-plus big box stores in the United States. But a return to brick and mortar is under way – inside more than 400 Macy’s stores. Spaces, from 1,000 to 10,000 square feet, are combining merchandise and interactive experiences.