Pioneering business research can prepare students to be transformational business leaders, and equip companies to transform themselves and their markets. The lifeblood of a business school is its faculty, and at the University of Maryland’s Robert H. Smith School of Business, our faculty is inspiring, supportive and world-class.

The Center for Excellence in Service (CES) is an academic research center with a network of Smith faculty members who are thought leaders in service marketing and management. The mission of the CES is to create and disseminate knowledge of best practices in service marketing and management to improve service quality, foster service innovation, and enhance service productivity.

Frontiers in Service Conference to Explore ‘Service in the World of AI and Digital Technologies’

Industry Leaders and prominent academics will meet to discuss and share research on “Service in the World of Artificial Intelligence and Digital Technologies” in the 2021 Frontiers in Service Conference. The virtual event takes place 9 a.m. to 5 p.m. both Friday and Saturday, July 9-10.

Checking In on Hotels

The past year has been a wake-up call for the hotel industry, and travelers will likely start seeing its effects as they begin checking in again. Like much of the hospitality industry, hotels are struggling to hire employees, while others still haven’t fully brought employees back to work.

Journal of Service Research Having an Even Bigger Impact

The Journal of Service Research, founded by Maryland Smith’s Roland Rust and sponsored by Smith’s Center for Excellence in Service, is among the most impactful journals in business studies, according to the latest impact factor published by Clarivate’s Web of Science.

18 Maryland Smith Professors Named Among Top 2% Worldwide

A study of the world’s top researchers identifies 18 from the University of Maryland’s Robert H. Smith School of Business in the top 2% of the most-cited scholars and scientists worldwide.

10 COVID-Era Trends That Are Here To Stay

The pandemic has changed so much about the way we live and work. And some of those changes are here to stay.

Maryland Smith is home to a number of centers of excellence, which help our students and alumni dive deeper into complex ideas in the marketplace, through research, innovation and entrepreneurship. Centergize is the opportunity for you to learn more about these centers, their impact, and how you can be involved with them. The event is set up for you to hear brief remarks from all the participating centers followed by breakout rooms, where you can learn even more about three of the centers of your choosing.

Join this event to learn more from the following centers:

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Annual retreat for Centers of Excellence leadership to meet with each other and the Dean's Office to share and discuss concerns and ideas. Event details: Friday, March 27, 2020 - 10 a.m.-3 p.m. - 2333 VMH. An agenda will be emailed prior to the event.

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