Many people use online reviews when looking for a doctor, and since the pandemic began it’s become an even more popular way to find medical care. Margrét Bjarnadóttir and her co-authors have examined the link between online patient reviews and quality of care.

Technology has been replacing people on the job for years, and many displaced workers have done what they had to do - find other employment. Artificial Intelligence is the latest threat to human labor.

Startup companies have traditionally looked for the most experienced venture capitalists they could find to get their businesses off the ground and support their growth. That’s not always the case anymore, according to a study by Smith's Rich Mathews and co-author Naveen Khanna.

Rudeness on the job is the worst. We now use the phrase “hostile work environment” to describe deliberate discourteousness or impoliteness that negatively affects an employee’s ability to do their job. Experiencing this at work has driven many workers to become part of the Great Resignation.

In a world of uncertainty, logistics firms must predict how many resources will be needed to achieve service objectives. According to the recent development of a statistical uncertainty model by Maryland Smith’s Ilya Ryzhov, predicting such costs is within reach.

When Groupon stormed onto the e-commerce scene in 2008 it sought to bring group buying to the U.S. But unlike in China, it never quite panned out as the company envisioned forcing it to pivot to coupons. Now, new research from Maryland Smith is examining why that happened and how companies can best implement the strategy.

Extreme weather that has increasingly hammered factories, rail lines, ports and highways is expected to intensify as the globe continues to warm. Across industries, leadership teams have awakened to the high degree of financial risk posed by this climate change.

Barring an unusually high bill, most of us pay our utility bills and don’t think much else of it. What many of us don’t know is utility companies, already low margin businesses, need to be highly efficient in reading our utility meters every billing cycle in order to avoid unnecessary costs.

Feeling comfortable enough to speak up and share your ideas and opinions at work is usually a good thing – that’s the environment most organizations should want to encourage. But some managers who solicit input might not give employees who do so enough credit, finds new research from Maryland Smith’s Subra Tangirala.

What’s the difference between prime institutional money market funds sponsored by bank holding companies (BHCs) and those funds that aren’t? Money market funds backed by these holding companies have an inherent safety net, according to research from Maryland Smith.