Do online ratings and reviews actually help consumers make better decisions about doctors, hotels, schools, restaurants, movies and other purchase options? The answer may surprise you.

A new robust optimization model can help store managers make better decisions about when to offer discounts and how low they should go.

Encouraging a speak-up culture is a tricky task for leaders. New Smith School research reveals what they should and shouldn't do to create effective action teams.

The Smith School's Gilad Chen reviewed 100 years of research in the field of industrial and organizational psychology, highlighting the progress made and the challenges ahead.

How best should companies seek to evolve? The Smith School's M. Susan Taylor says continuous organizational change is likely to have its roots at lower "work unit" levels and wind its way upward. Her model helps explain why.

Selling new generation models only to be left with returned merchandise from older generations can be problematic. New research explores a possible solution.

When it comes to booking a hotel, where to stay can be influenced by more than price. Two Smith School professors examine which hotel amenities are most likely to keep guest coming back.

Companies are coming up with ways to tap crowds online for innovative ideas, product support and better ways to connect with their customers. And there is a right way to do it.

Encouraging team members to voice their constructive opinions and concerns about work-related issues leads to performance and safety gains, according to new Smith School research.

How does leadership — and leadership style — affect the origin of creativity in work environments? New Smith School research takes a closer look.