Smith Operations

Smith Operations is the first point of contact for facility maintenance, front-line operations, and general service requests at the Robert H. Smith School of Business. Our team supports faculty, staff, students, alumni, and visitors with a wide range of operational needs.

For service requests, email our ServiceNow Ticketing System at rhsmith--operations@umd.edu. For general inquiries, contact rhsmith--operations-group@umd.edu.

Emergency Contacts

  • For emergencies, call UMPD at 301-405-3555 or x53555.
  • For non-emergencies, call UMPD at 301-405-3333 or x53333.

Reservations & Facility Services

Need to reserve a space? Use the Smith Scheduling System to book general and non-academic reservations, executive meeting spaces, and table requests.

For facility maintenance and repairs, email us at rhsmith-operations@umd.edu.

We also handle operations requests, including:

  • Furniture moves and event setups
  • Office relocations and setup requests
  • Waiver requests (MCE)
  • Medical necessity accommodations

To request any of these services, please fill out the operations request form.

For housekeeping services, contact:

Building Access & Security

Access & Credentials

Please email smith_operations@rhsmith.umd.edu to manage alarm system passcodes and passwords or request card swipe (UID) & mobile app access for:

  • VMH Entrances, classrooms, conference rooms, storage areas, and more
  • Faculty, staff, MBA, MS, and PhD students
  • SBLF Lounge (1572 VMH), IBH Lounge (1127 VMH), SUSA Group Leaders

Key Requests

Please email smith_operations@rhsmith.umd.edu for:

  • Office and storage keys (faculty, staff, TA/GA, SUSA, MBAA, SMSA)
  • Replacement keys (lost or stolen)

Support Services

Academic Support (Faculty & Staff)

Support for Accessibility & Disability Services (A.D.S.) exams, exam booklets, and scantrons.

Recycling & Office Supplies

  • Drop off batteries in 2101 VMH.
  • Order business cards (faculty & staff only).

Mailroom (2131 VMH)

Mailroom services include access to faculty mailboxes, supplies, and metered cards (domestic/international). Package deliveries and mailing services are also available.

Lost & Found

Report lost items via the Lost & Found form.

Cell Phones & Mobile Device Management

Please email smith_operations@rhsmith.umd.edu for the following services:

  • Office Phones & Data Services
    • CISCO desk phones
    • Data jack activation/deactivation
    • Voicemail setup
    • WebEx phone service
  • Copy paper services
  • Nameplate requests
  • Pest control
  • Shredding services

Smith Operations Team

Darrell Claiborne
Director
JeShawna Stevens
Associate Director
Liliana Sardelis
Assistant Director
Tyrone Hagans
Office Supervisor III
Andrikka Jones
Coordinator

Contact Us

Smith Operations Office
2101 Van Munching Hall
University of Maryland
College Park, MD 20742-1815

Phone: (301) 405-2189 (Option 7)
Email: rhsmith--operations@umd.edu