Smith Operations
Smith Operations is the first point of contact for facility maintenance, front-line operations, and general service requests at the Robert H. Smith School of Business. Our team supports faculty, staff, students, alumni, and visitors with a wide range of operational needs.
For service requests, email our ServiceNow Ticketing System at rhsmith--operations@umd.edu. For general inquiries, contact rhsmith--operations-group@umd.edu.
Emergency Contacts
- For emergencies, call UMPD at 301-405-3555 or x53555.
- For non-emergencies, call UMPD at 301-405-3333 or x53333.
Reservations & Facility Services
Need to reserve a space? Use the Smith Scheduling System to book general and non-academic reservations, executive meeting spaces, and table requests.
For facility maintenance and repairs, email us at rhsmith-operations@umd.edu.
We also handle operations requests, including:
- Furniture moves and event setups
- Office relocations and setup requests
- Waiver requests (MCE)
- Medical necessity accommodations
To request any of these services, please fill out the operations request form.
For housekeeping services, contact:
- UMD Housekeeping
- Bolana, Inc. (additional contracted service)
- Trash & recycling assistance
Building Access & Security
Access & Credentials
Please email smith_operations@rhsmith.umd.edu to manage alarm system passcodes and passwords or request card swipe (UID) & mobile app access for:
- VMH Entrances, classrooms, conference rooms, storage areas, and more
- Faculty, staff, MBA, MS, and PhD students
- SBLF Lounge (1572 VMH), IBH Lounge (1127 VMH), SUSA Group Leaders
Key Requests
Please email smith_operations@rhsmith.umd.edu for:
- Office and storage keys (faculty, staff, TA/GA, SUSA, MBAA, SMSA)
- Replacement keys (lost or stolen)
Support Services
Academic Support (Faculty & Staff)
Support for Accessibility & Disability Services (A.D.S.) exams, exam booklets, and scantrons.
Recycling & Office Supplies
- Drop off batteries in 2101 VMH.
- Order business cards (faculty & staff only).
Mailroom (2131 VMH)
Mailroom services include access to faculty mailboxes, supplies, and metered cards (domestic/international). Package deliveries and mailing services are also available.
Lost & Found
Report lost items via the Lost & Found form.
Cell Phones & Mobile Device Management
- Purchase a new device
- Request international or domestic plan changes
- Submit feature requests
Please email smith_operations@rhsmith.umd.edu for the following services:
- Office Phones & Data Services
- CISCO desk phones
- Data jack activation/deactivation
- Voicemail setup
- WebEx phone service
- Copy paper services
- Nameplate requests
- Pest control
- Shredding services
Smith Operations Team
Director
Associate Director
Assistant Director
Office Supervisor III
Coordinator
Contact Us
Smith Operations Office
2101 Van Munching Hall
University of Maryland
College Park, MD 20742-1815
Phone: (301) 405-2189 (Option 7)
Email: rhsmith--operations@umd.edu