Faculty Impact Articles
Why does it pay to be nice to your waiter? Because if you don’t, he’ll spit in your soup. That’s a concern not only for diners, but managers, who know that great customer service is key to building brand and customer loyalty. Most companies hope their employees are behaving in a friendly, professional and patient manner toward customers, and fulfilling their requests.
College Park, Md. – March 8, 2011 – The Center for Health Information and Decision Systems (CHIDS) at the University of Maryland’s Robert H.
Thursday, Feb. 10, 2010, 7:30 p.m.; Sunday, Feb. 13, 2010, 7:30 a.m.
Employee Satisfaction: It’s About Time
With the economy still recovering from the burst of the housing bubble and the financial crisis, experts are combing the period before the crisis and after for all the clues that could help avoid similar economic problems in the future. According to new research, accounting numbers hold big clues to how the credit default market functions – both before and after the crisis.
In an interview at University of Maryland’s Robert H.
College Park, Md. – February 24, 2011 – The nation’s $90 billion fleet of privately owned freight railway cars may be in jeopardy, according to a new report released today by the Supply Chain Management Center at the University of Maryland’s Robert H. Smith School of Business.
College Park, Md. – February 24, 2011 – The nation’s $90 billion fleet of privately owned freight railway cars may be in jeopardy, according to a new report released today by the Supply Chain Management Center at the University of Maryland’s Robert H. Smith School of Business.
College Park, Md. – February 10, 2011 — The University of Maryland’s Robert H. Smith School of Business today announced the recipient of the 2010 Gordon Prize in Managing Cybersecurity Resources, an essay contest that had competitors offering innovative solutions for how to allocate resources to protect personal and sensitive data on computers and online. Melissa S.
College Park, Md. – February 8, 2011 – Ritu Agarwal, professor and Dean’s Chair of Information Systems at the Robert H. Smith School of Business, was named a 2011-2012 Distinguished Scholar-Teacher by the University of Maryland.