Retail’s Inventory Glut

Retailers have been working to reduce inventory to make room for holiday season items. Mishaps in planning dating back to last year are haunting them with excess stock of unwanted products, prompting tactics such as price-cutting, order cancellations and pack and hold.

The Smith School Announces Eight New Faculty Members

As courses convene for the new academic year, the Smith School is welcoming eight new scholars to its faculty. Sean Cao is joining the accounting department as an associate professor. Cao received a PhD from the University of Illinois Urbana-Champaign.

The Toys R Us Comeback

It’s been about five years since Toys R Us filed for Chapter 11 bankruptcy protection and began liquidating its 700-plus big box stores in the United States. But a return to brick and mortar is under way – inside more than 400 Macy’s stores. Spaces, from 1,000 to 10,000 square feet, are combining merchandise and interactive experiences.

Reflections from Maryland: Visiting Scholar Describes Study Under Smith’s Roland Rust

Jan Oskar Bolin recently traveled from Norway to College Park to audit a PhD Seminar on Marketing Strategy under Maryland Smith’s Roland Rust. “A key takeaway,” he says, “is under the right conditions artificial intelligence (AI)could prompt a seismic shift that reverberates throughout the entire economy. But good decisions will have to be made.”

Swallowing Sticker Shock at the Grocery Store

Consumers are grappling with sharply higher prices nearly everywhere, thanks to soaring inflation rates. The sticker shock at the grocery store can be particularly tough to swallow, says Maryland Smith’s P.K. Kannan, the Dean’s Chair in Marketing Science and associate dean for strategic initiatives.

Third-Party Apps for Brand-Customer Interaction, Smith Expert Gives Pros and Cons

Convenience is invaluable for both sides in business-customer interaction. Thus, companies increasingly are integrating live chat and messaging – an advancement from voice and email – into the customer service channel mix. Third-party apps facilitate and fuel this trend. “The top three apps (WhatsApp, WeChat and Facebook Messenger) each have more than one billion active daily users, making them seemingly indispensable for brands to engage with their customers," says Bo “Bobby” Zhou, associate professor of marketing at the University of Maryland’s Robert H. Smith School of Business.

How Target Missed the Mark on Inventory

Target missed the mark when calculating this season’s inventory and now the retailer is scrambling to liquidate extra items. The company is slashing prices to move items like patio furniture and household appliances to free up space on shelves and in warehouses. But how’d they get it so wrong?

Why Companies Can’t Treat Every Holiday as a ‘Holiday’

Juneteenth may be the newest federal holiday, but that doesn’t mean consumers—especially African Americans—want to see themed streamers and beverage koozies at their local supermarket and party store.

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