Unintended Consequences of Closing Pay Gaps Across Multiple Groups: A Formal Modeling and Simulation Analysis of Allocation Methods

In recent years, many firms have prioritized both pay equity (i.e., closing pay gaps associated with target groups such as women and racial minorities) and equitable representation (i.e., ensuring these target groups are fairly represented across a firm’s hierarchy). We use formal modeling and simulations to show how efforts to close pay gaps across multiple groups can undermine equitable representation.

Market Formation, Pricing, and Revenue Sharing in Ride Hailing Services

Problem definition: We empirically study the market for ride-hailing services. In particular, we explore the following questions: (i) How do the two-sided market and prices jointly form in ride-hailing marketplaces? (ii) Does surge pricing create value and for whom? How can its efficiency be improved? (iii) Can platforms' strategy on revenue sharing with drivers be improved? (iv) What is the value generated by ride-hailing services, including hosting rival taxi services on ride-hailing apps?

Learning from Earnings Calls: Graph-Based Conversational Modeling for Financial Prediction

Earnings conference calls are valuable venues for business communication. Empirical research has shown that the content of earnings calls contains predictive signals about future market risks, which has motivated a line of computational studies that utilize earnings transcripts for financial forecasting tasks. However, earnings call transcripts are typically very long, and the predictive signals within them are often sparsely distributed across different sections of the transcript.

Can Employees' Past Helping Behavior Be Used to Improve Shift Scheduling? Evidence from ICU Nurses

Employees routinely make valuable contributions at work that are not part of their formal job description, such as helping a struggling coworker. These contributions, termed organizational citizenship behavior, are studied from many angles in the organizational behavior literature. However, the degree to which the past helping behavior of employees scheduled to a shift impacts that shift’s operational outcomes remains an underexplored question.

Cost-Saving Synergy: Energy Stacking in Battery Energy Storage Systems

Despite the great potential benefits of battery energy storage systems (BESSs) to electrical grids, most standalone uses of BESS are not economical due to batteries’ high upfront costs and limited lifespans. Energy stacking, a strategy of providing two or more services with a single BESS, has been of great interest to improve profitability. However, some key questions, for example, the underlying mechanism by which stacking works or why and how much it may improve profitability, remain unanswered in the literature.

Celebrity messages reduce online hate and limit its spread

Online hate spreads rapidly, yet little is known about whether preventive and scalable strategies can curb it. We conducted the largest randomized controlled trial of hate speech prevention to date: a 20-week messaging campaign on X in Nigeria targeting ethnic hate. 73,136 users who had previously engaged with hate speech were randomly assigned to receive prosocial video messages from Nigerian celebrities. The campaign reduced hate content by 2.5% to 5.5% during treatment, with about 75% of the reduction persisting over the following four months.

User Innovation and Product Stickiness: Evidence from Video Games

Prior research on user innovation fails to explain its low adoption rate and neglects its impact on increased product stickiness. To bridge these gaps, we conducted an empirical investigation into user innovations within the video game sector. Our study reveals that embracing user innovation leads to an upsurge in the number of active players for a game. Furthermore, the marginal effect of user innovations varies depending on their recency and quality, with low-quality user innovations leading to user attrition.

Seed Accelerators, Information Asymmetry, and Corporate Venture Capital Investments

Beyond financial incentives, investments by Corporate Venture Capitalists (CVCs) are often motivated by strategic objectives, such as gaining early exposure to emerging technologies. However, in the presence of information asymmetry, CVCs tend to invest in startups with a high degree of business relatedness—startups that are less risky but lacking in knowledge novelty—which are not ideal for achieving their strategic objectives.

Prompt Adaptation as a Dynamic Complement in Generative AI Systems

As generative AI systems rapidly improve, a key question emerges: How do users keep up—and what happens if they fail to do so. Drawing on theories of dynamic capabilities and IT complements, we examine prompt adaptation—the adjustments users make to their inputs in response to evolving model behavior—as a mechanism that helps determine whether technical advances translate into realized economic value.

21 Smith School Professors Named Among Top 2% Scholars Worldwide

Twenty-one Smith School professors were named among the top 2% most cited researchers globally, according to Elsevier’s 2025 study across 22 fields. Representing both current and emeritus faculty, their impactful research advances business knowledge and global academic excellence.

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