Henry Lucas Directory Page

Henry Lucas

Henry Lucas

Robert H. Smith Professor of Information Systems Emeritus

Ph.D., Massachusetts Institute of Technology


Areas of Expertise 

Professor Henry Lucas’ research interests include information technology-enabled transformations of organizations as well as disruptive technologies.  He has conducted research on the impact of information technology on organizations, IT in organization design, electronic commerce, and the value of information technology. Lucas co-produced and co-wrote The Transformation Age: Surviving a Technology Revolution with Robert X. Cringely, a documentary co-developed by Maryland Public Television and the Smith School shown on public television stations around the U.S. He has authored a dozen books as well as monographs and more than 70 articles in professional periodicals on the impact of technology, technology in higher education, information technology in organization design, the return on investments in technology, implementation of information technology, expert systems, decision-making for technology, and information technology and corporate strategy. Professor Lucas has created a Massive Open Online Course (MOOC) on disruptive technology on Coursera.  His most recent books include Technology and the Disruption of Higher Education (World Scientific, 2016), The Search For Survival: Lessons from Disruptive Technologies (Praeger, 2012), Inside the Future: Surviving the Technology Revolution (Praeger, 2008), Strategies for E-Commerce and the Internet, (MIT Press. 2002, Information Technology and the Productivity Paradox: Assessing the Value of Investing in IT(Oxford University Press, 1999) and The T-Form Organization: Using Technology to Design Organizations for the 21st Century (Jossey-Bass, 1996).

He was the vice president of publications for the Association for Information Systems (AIS) from 1995-1998 and editor-in-chief of the AIS electronic journals, Communications of AIS and Journal of AIS from 1998-2002.  He has also served as the Chair of the Decision, Operations and Information Technologies Department at the Smith School. 

Professional Activities 

Lucas has been a professor of information systems at the Leonard N. Stern School of Business at New York University where he was a research professor of information systems from 1988-1998, and professor and chair of the Department of Computer Applications and Information from 1978-1984. He also served as the Shaw Foundation Professor at Nanyang Technological University in Singapore, and as a visiting professor at INSEAD in Fontainebleau, France. He was a visiting researcher at Bell Communications Research in Morristown, New Jersey, and a consultant to Arthur D. Little, Inc., in Cambridge, Massachusetts. He has served on the board of directors of a software supplier for satellite multicasting and has been a board member of a worldwide manufacturer and supplier of passive electronic components. Lucas is a member of the Association for Computing Machinery, the Association for Information Systems, the Institute of Electrical and Electronic Engineers, and INFORMS.


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A study of the world’s top researchers identifies 25 from the University of Maryland’s Robert H. Smith School of Business in the top 2%…

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How To Guard Against Cyber Attacks

Centralized IT decision-making at universities has lessons for other sectors

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That $2T Infrastructure Price Tag

And Why You Shouldn't Have Sticker Shock

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A Better Federal System for COVID Vaccinations

Mismanagement and Poor Design Are Plaguing IT in the Current System

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Here Are 54 Women Who Could Have Made Forbes' Innovator List

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Television Documentary

  • Co-producer and co-writer of the public television documentary The Transformation Age: Surviving a Technology Revolution with Robert X. Cringely, 2008 (shown on over 200 public television stations, winner of a Golden Eagle award)


  • Technology and the Disruption of Higher Education: Saving the American University, Amazon 2016
  • The Search for Survival: Lessons from Disruptive Technologies, Westport CT: Praeger , 2012
  • Inside the Future: Surviving the Technology Revolution, Westport CT: Praeger, 2008
  • Information Technology: Strategic Decision Making for Management, New York: John Wiley, 2005
  • Beware the Winner’s Curse: Victories that Can Sink You and Your Company, New York: Oxford University Press, 2004 (with G. Anandalingam)
  • Strategies for Electronic Commerce and the Internet, MIT Press, 2002
  • Information Technology for Management, 7th edition, New York: McGraw-Hill, Inc., 2000
  • Information Technology and the Productivity Paradox: Assessing the Value of Investing in IT, Oxford University Press, 1999
  • The T-Form Organization: Using Technology to Design Organizations for the 21st Century, San Francisco, Jossey-Bass, 1996
  • The Analysis, Design and Implementation of Information Systems, 4th edition, New York: McGraw-Hill, 1992
  • The Challenge of Information Technology for Securities Markets: Liquidity, Volatility and Global Trading, Dow Jones-Irwin, 1989 (Senior editor with R. Schwartz)
  • Managing Information Services, Macmillan, 1989
  • Introduction to Computers and Information Systems, Macmillan, 1986
  • Coping with Computers: A Manager’s Guide to Controlling Information Processing, New York: The Free Press, 1982
  • Casebook for Management Information Systems, third edition, New York: McGraw-Hill, 1985
  • The Information Systems Environment, Amsterdam, North-Holland, 1980 (Senior editor with F. Land, T. Lincoln and K. Supper)
  • Computer-Based Information Systems in Organizations, Palo Alto, California: Science Research Associates, 1973


  • Toward Creative Systems Design, Columbia University Press, 1974
  • Why Information Systems Fail, Columbia University Press, 1975
  • The Implementation of Computer-Based Models, New York: National Association of Accountants, 1976
  • Implementation: The Key to Successful Information Systems, New York: Columbia University Press, 1981
  • Information Systems Implementation: Testing a Structural Model, Ablex, 1990 (Senior author with R. Schultz and M. Ginzberg)


  • “An On-Line User Information Facility for the MULTICS Time-Sharing Systems,” (Project MAC TM-348, 1967). (Co-authored with S. Mathison and P. Walker).
  • “The Evaluation of a Time-Sharing Computer Using a Synthetic Job,” Mexico City: Proceedings: Primera Exposition International de Computacion Para Latinoamerica, (1971), pp. 573 – 582.
  • “A User Oriented Approach to Systems Design,” Chicago: Proceedings of the 1971 ACM Annual Conference, pp. 325 – 338.
  • “Performance Evaluation and Monitoring,” Computing Surveys, Vol. 3, No. 3 (September 1971), pp. 79 – 81.
  • “Performance Evaluation and the Management of Information Services,” Data Base, Vol. 4, No. 1 (Spring 1972), pp. 1 – 8.
  • “Synthetic Modules for Performance Evaluation,” Proceedings of the 1972 ACM Annual Conference, pp. 1041 – 1058.
  • “Influencing Computer Decisions,” Special Libraries (July/August 19721), pp. 281 – 284.
  • “Technological Consulting in a Grass Roots Action Oriented Organization,” Sloan Management Review (Fall 1972), pp. 17 – 36 (Senior author with R. Plimpton).
  • “Computers in the Service of Man: The Computer Professional in an Alien Subculture,” Proceedings of the 1973 ACM Annual Conference, pp. 381 – 386.
  • “User Reactions and the Management of Information Services,” Management Informatics, Vol. 2, No. 1 (August 1973), pp. 165 – 172.
  • “Computer Utilization in Local Governments: A Critical View and Synthesis of Research,” Irvine University of California Public Policy Research Organization (1973) (Co-authored with K. Kraemer, R. Hackathorn, and R. Emery).
  • “A Method of Software Evaluation: The Case of Programming Language Translators,” Computer Journal, Vol. 16, No. 3 (August 1973), pp. 226 – 231 (Senior author with L. Presser).
  • “Performance Evaluation of Data Base Systems,” Infotech State-of-the-Art Report 15, Data Base Management, Infotech, United Kingdom (1973).
  • “The Problems and Politics of Change: Power, Conflict and the Information Services Subunit,” in F. Gruenberger (ed.), Efficient vs. Effective Computing, Prentice-Hall (1973).
  • “A CRT Report Generating System,” Communications of the ACM, Vol. 17, No. 1 (January 1974), pp. 47 – 48.
  • “A Descriptive Model of Information Systems in the Context of the Organization,” Proceedings of the Wharton Conference on Research on Computers in Organizations, 1973, in Data Base, Vol. 5, No. 2 (Winter 1973), pp. 27 – 36.
  • “An Empirical Study of a Framework for Information Systems,” Decision Sciences, Vol. 5, No. 1 (January 1974), pp. 102 – 114.
  • “A Study of Computer Use in a Graduate School of Business,” Communications of the ACM, Vol. 17, No. 4 (April 1974), pp. 268 – 283 (Senior author with D.B. Montgomery and J.C. Larreche).
  • “Integrating the Computer into a Business School Curriculum,” Decision Sciences, Vol. 5, No. 2 (April 1974), pp. 268 – 283 (Senior author with J.C. Larreche and D.B. Montgomery).
  • “Software Monitors,” Infotech State-of-the-Art Report 19, Computer Systems Measurement, Infotech, United Kingdom, (1974).
  • “Measuring User Reactions to Computer Operation,” Sloan Management Review, Vol. 15, No. 3 (Spring 1974), pp. 59 – 67.
  • “Systems Quality, User Reactions and the Use of Information Systems,” Management Informatics, Vol. 3, No. 4 (August 1974), pp. 207 – 212.
  • “Frameworks for Information Systems,” INFOR, Vol. 12, No. 3 (October 1974), pp. 245 – 260 (Senior author with K. Clowes and R. Kaplan).
  • “Performance and the Use of Information Systems,” Management Science, Vol. 21, No. 8 (April 1975), pp. 908 – 919.
  • “Behavioral Factors in System Implementation,” in R. Schultz and D. Slevin (eds.), Implementing Operations Research/Management Science: Research Findings and Implications, New York: American Elsevier, Inc. (1975).
  • “Sales Response as a Function of Territorial Potential and Sales Representative Workload,” Journal of Marketing Research, Vol. XII (August 1975), pp. 298 – 305 (Senior author with C. Weinberg and K. Clowes).
  • “The Use of an Accounting Information System, Action, and Organizational Performance,” The Accounting Review, Vol. 50, No. 4 (October 1975), pp. 735 – 746.
  • “A Structured Programming Experiment,” The Computer Journal, Vol. 19, No. 2 (April 1976), pp. 136 – 138 (Senior author with R. Kaplan).
  • “The Implementation of Computer-Based Models,” Management Accounting (February 1976), pp. 49 – 50.
  • “A Multiple-Criterion Scoring Approach to Information System Project Selection,” INFOR, Vol. 14, No. 1 (February 1976), pp. 1 – 12 (Senior author with J.R. Moore).
  • “On the Failure to Implement Structured Programming and Other Techniques,” Proceedings of the ACM Annual Conference, (1975), pp. 291 – 293.
  • “The Stage Hypothesis and the S-Curve: Some Contradictory Evidence,” Communications of the ACM, Vol. 20, No. 4 (April 1977), pp. 254 – 259 (Senior author with J. Sutton).
  • “Unsuccessful Implementation: The Case of a Computer Based Order Entry System,” Decision Sciences, Vol. 9, No. 2 (April 1978), pp. 69 – 79.
  • “The Evolution of an Information System: From Keyman to Every Person,” Sloan Management Review, Vol. 19, No. 2 (Winter 1978), pp. 39 – 52.
  • “The Use of an Information Storage and Retrieval System in Medical Research,” Communications of the ACM, Vol. 21, No. 3 (March 1978), pp. 197 – 205.
  • “Empirical Evidence for a Model of Implementation,” MIS Quarterly, Vol. 2 (June 1978), pp. 27 – 42.
  • “Performance in a Complex Management Game,” Simulation and Gaming, Vol. 10, No. 1 (March 1979), pp. 61 – 74.
  • “The Implementation of an Operations Research Model in the Brokerage Industry,” TIMS Studies in the Management Sciences, No. 13 (1979), pp. 139 – 154.
  • “The Impact of the Mode of Information Presentation on Learning and Performance,” Management Science, Vol. 26, No. 10 (October 1980), pp. 982 – 993 (Senior author with N. Nielsen).
  • “An Experimental Investigation of Computer-Based Graphics in Decision-Making,” Management Science, Vol. 27, No. 7 (July 1981), pp. 757 – 768.
  • “A Corporate Strategy for the Control of Information Processing,” Sloan Management Review, (Spring 1982), pp. 25 – 36 (Senior author with J. Turner).
  • “Alternative Structures for the Management of Information Processing,” in R. Goldberg and H. Lorin (eds.), The Economics of Information Processing, Vol. 2 (1982), New York: John Wiley & Sons.
  • “Designing Systems that will be Used,” in G. Salvendi (ed.), The Handbook of Industrial Engineering, New York: John Wiley & Sons, 1982.
  • “Top Management Problem Solving and Information Systems,” in H. Ansoff, A. Bosman, and P. Storm (eds.), Understanding and Managing Strategies for Change, Amsterdam: North-Holland, 1982.
  • “System Response Time, Operator Productivity and Job Satisfaction,” Communications of the ACM, Vol. 26m No. 11 (November 1983), pp. 972 – 986 (with R. Barber).
  • “The Impact of Office Automation on the Organization: Some Implications for Research and Practice,” Communications of the ACM, Vol. 25, No. 11 (November 1982), pp. 838 – 847 (with M. Olson).
  • “Organizational Power and the Information Services Department,” Communications of the ACM, Vol. 27, No. 1 (January, 1984), pp. 58 – 65.
  • “A Structural Model of Implementation,” in R.L. Schultz and M.J. Ginzberg (eds.), Applications of Management Science, London: JAI Press, 1984 (with R.L. Schultz and M.J. Ginzberg).
  • “Designing Expert Systems in a Business Environment,” in L. Pau (ed.), Artificial Intelligence in Economics and Management, Amsterdam: Elsevier, 1986 (with J. Clifford and M. Jarke).
  • “Developing Strategic Information Systems,” in W. Guth (ed.), Handbook of Business Strategy, New York: Warren Gorham and Lamont, 1985 (with J. Turner).
  • “Utilizing Information Technology: Guidelines for Managers,” Sloan Management Review, Vol. 28, No. 1 (Fall 1986), pp. 39 – 47.
  • “Plant Management, the Locus of Decision Making and the Information Services Department,” JIMS, Vol. 3, No. 3 (Winter 1986 – 1987), pp. 24 – 48 (Senior author with M. Palley).
  • “Spreadsheet Analysis and Design,” Communications of the ACM, Vol. 32, No. 1 (January 1989), pp. 84 – 93 (with B. Ronen and M. Palley).
  • “Implementing Packaged Software,” MIS Quarterly, Vol. 12, No. 4 (December 1989), pp. 537 – 549 (Senior author with E. Walton).
  • “Success Factors for Strategic Information Systems,” Information and Management, Vol. 21, No. 3 (October 1991) (with H. Krcmar).
  • “The Declining Price of Personal Computers: The Question of When to Invest,” Human Systems Management, Vol. 9, No. 3 (1990), pp. 187 – 194 (with B. Ronen and Y. Eden).
  • “Integrating Mathematical and Symbolic Models Through AESOP: An Expert for Stock Options Pricing,” Information Systems Research, Vol. 3, No. 4 (December 1992), pp. 359 – 378 (with J. Clifford and R. Srikanth).
  • “The Business Value of Information Technology” A Historical Perspective and Thoughts for Future Research,” in Banker, R. et al. (eds), Strategic Information Technology Management, Harrisburg, PA: Idea Group Publishing, 1993.
  • “Market Expert Surveillance System,” Communications of the ACM, Vol. 36, No. 12 (December 1993), pp. 27 – 34.
  • “The Big-Bang-for-Your-Buck Theory,” Journal of Business Strategy, Vol. 14, No. 4 (July/August 1993), pp. 46 – 49 (with P. Weill).
  • “The Impact of Information Technology on Organizational Flexibility,” Journal of Organizational Computing, Vol. 4, No. 2 (1994), pp. 155 – 176 (senior author with M. Olson).
  • “The Role of Information Technology in Organization Design,” JMIS, Vol. 10, No. 4 (Spring 1994), pp. 9 – 23 (senior author with J. Baroudi).
  • “Marketing and Technology Strategy in a ‘Medium-Tech’ Startup,” Information and Management, Vol. 27, No. 4 (October 1994), pp. 246 – 257.
  • “Toward a Logical/Physical Theory of Spreadsheet Modeling,” ACM Transactions on Information Systems, Vol. 13, No. 1 (January 1995)m pp. 1 – 37 (with Thomas Isakowitz and Shimon Schocken).
  • “France’s Grass-Roots Data Net,” IEEE Spectrum, November 1995, pp. 71 – 77 (senior author with H. Levecq, L. Streeter, and R. Kraut).
  • “The T-Form Organization,” Stern Business, Winter 1996, pp. 36 – 40.
  • “A Reengineering Framework for Evaluating a Financial Imaging System.” Communications of the ACM, Vol. 39, No. 5 (May 1996), pp. 86 – 96 (senior author with D. Berndt and G. Truman).
  • “How Open Data Networks Influence Business Performance and Market Structure,” Communications of the ACM, Vol. 39, No. 5 (May 1996), pp. 86 – 96 (senior author with D. Berndt and G. Truman).
  • “Differential and Cross-Competitive Performance Effects of Airline Computer Reservation Systems,” ICIS Proceedings, 1996 (with R. Kauffman and K. Duliba).
  • “What is a Virtual Organization,” Stern Business, (Summer 1998) (with R. Garud).
  • “Technology Use and Performance: A Field Study of Broker Workstations,” Decision Sciences, Vol. 30, No. 2 (1999) (senior author with V. Spitler).
  • “Influences on the Corporate Adoption of Web Technology,” Communications of the ACM, Vol. 43, No. 11 (November 2000) (with A. Kambil, A. Kamis, and M. Koufaris).
  • “Implementation in a World of Workstations and Networks,” Information and Management, Vol. 38, No. 2 (December 2000), pp. 119 – 128 (with V. Spitler).
  • “New Organization Forms and Workgroups,” in Research on Managing Groups and Teams, Nancy Griffiths (ed.), JAI Press, Inc., 2000 (with Raghu Garud).
  • “Appropriability Value from CRS Ownership in the Airline Industry,” Organization Science, Vol. 12, No. 6 (Nov.-Dec. 2001), pp. 702 – 728 (with K. Duliba and R. Kauffman).
  • “Information Technology and Physical Space,” Communications of the ACM, Vol. 44, No. 11 (November 2001), pp. 89 – 96.
  • “The Board of Directors and the Management of Information Technology,” Communications of AIS, Vol. 8, Article 26, 2002 (with A. Kambil).
  • “Using Real Options Analysis for Evaluating Uncertain Investments in Information Technology: Insights from the ICIS 2001 Debate,” Communications of AIS, Vol. 9, Article 9, 2002 (with P. Tallon, R. Kauffman, A. Whinston, and K. Zhu).
  • “The Global Impact of the Internet: Widening the Economic Gap Between Wealthy and Poor Nations?” Prometheus, Vol. 21, No. 1, 2003 (with R. Sylla).
  • “The Information Systems Identity Crisis: Focusing on High-Visibility and High-Impact Research,” MIS Quarterly, Vol. 29, No. 3 (September 2005), pp. 381-398 (with R. Agarwal)
  • “The Impact of E-Commerce on Competition in the Retail Brokerage Industry,” Information Systems Research, (December 2005) , pp. 352-371(with Y. Bakos, W. Oh, G. Simon, S. Viswanathan, and B. Weber)
  • "Information Technology and Pricing Decisions: Price Adjustments in Online Computer Markets, MIS Quarterly, Vol. 30, No. 3 (September 2006), pp. 755-775 (with W. Oh).
  • “Banking Efficiency with Internet Adoption,” Montreal: WISE Proceedings, 2007, (with J. Bailey, and M. Lin)
  • “The Long Tail is Longer than You Think,” Paris:, WISE Proceedings, 2008 (with J. Bailey, G. Gao, W. Jank, M. Lin, and S. Viswana)
  • “Does High-skill Immigration Make Everyone Better Off? United States' Visa Policies and Compensation of Information Technology Professionals,” Paris: WISE Proceedings, 2008, (with S. Mithas)
  • “Analyzing Enterprise Resource Planning Systems Implementation Success Factors in the Engineering-Construction Industry,” Journal of Computing in Civil Engineering, November/December 2008, pp. 373-382 (with B.Y. Chung, M. Skibniewski, and Y. H. Kwak)
  • “The Defensive Use of IT in a Newly Vulnerable Market: The New York Stock Exchange, 1980-2007,” Journal of Strategic Information Systems, (March 2009), (with W. Oh and B. Weber), pp. 3-15
  • “Disruptive Technology: How Kodak Missed the Digital Photography Revolution,” Journal of Strategic Information Systems, (March 2009) (with J.M. Goh), pp. 46-55
  • “Are foreign IT workers Cheaper? United States’ Visa Policies and Compensation of Information Technology Professionals,” Management Science, Vol. 56, No. 5 (May 2010), pp. 745-765, with S. Mithas.
  • “The Value of IT-Enabled Retailer Learning: Personalized Product Recommendations and Customer Store Loyalty in Electronic Markets,” MIS Quarterly, Vol. 35, No. 4 (December 2011), pp. 859-881 with Tongxiao Zhang and Ritu Agarwal
  • “What is Your Digital Business Strategy?” IEEE Professional, (Nov-Dec 2010), pp.4-5 (with Sunil Mithas)
  • “Leadership in the Face of Technological Discontinuities; The Transformation of EarthColor,” Communications of AIS, Vol. 29 (2011) (with R. Agarwal and S. Johnson)
  • “The Impact of Electronic Commerce on Markets for Time-Sensitive Goods,” e-Services Journal, Vol. 8, No. 1 (Fall 2011), pp. 23-41 (with Jason Kuruzovich)
  • “Impactful Research on Transformational IT: An Opportunity to Inform New Audiences,” MIS Quarterly, Vol. 37 No.2 (June 2013), pp 371-382, senior author with R. Agarwal, E. Clemons, O. El-Sawy, and B. Weber
  • Too Big to Fail: Large samples and the P-Value Problem, Information Systems Research, Vol. 24 No. 4 (December 2013), pp. 906-917 with M. Lin and G. Shmueli
  • “Can the Current Model of Higher Education Survive MOOCS & Online Learning?” EDUCAUSE Review (September-October 2013), pp. 54-66
  • “Disrupting and Transforming the University,” Communications of the ACM, (forthcoming)

Massive Open Online Course

  • Surviving Disruptive Technologies, Coursera.org, March-May 2013

Teaching Cases

  • UFWOC and RFK Plan A & B (1971) (with R.B. Plimpton)
  • Pacific Cooperative
  • ABZ
  • Hawkins and Sherman
  • Standard International
  • Merrill Lynch A
  • Schwab and Internet Brokers 1998
  • From Baxter to Allegiance to Cardinal Health
  • Port of Singapore Authority
  • Merrill Lynch and Internet Brokers
  • Kodak
  • Wimax at Sprint/Nextel
  • Transforming the Social Security Administration
  • Blockbuster versus Netlfix
  • Information Technology and Strategy at Hertz

Legg Mason Award for Teaching Innovation 2013Fellow of the Association for Information Systems, 2000
Westside Alumni Hall of Fame Award, 1991
University of Antwerp Lecture Series, March 1986
Arthur Anderson Chair
Schools of Business 1982 Award for Excellence in teaching
Tau Beta Pi
Phi Beta Kappa

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