The Journal of Service Research (JSR) has been ranked No. 4 of 121 journals for its impact on business research published in 2016. JSR is sponsored by the Center for Excellence in Service (CES) at the University of Maryland’s Robert H. Smith School of Business, in conjunction with Sage Publications. JSR’s founding editor is Roland Rust, Distinguished University Professor and David Bruce Smith Chair in Marketing.

The Norwegian School of Economics (NHH) has named as an Honorary Doctor Roland Rust, Distinguished University Professor and David Bruce Smith Chair in Marketing at the University of Maryland’s Robert H. Smith School of Business.

SMITH BRAIN TRUST — Recent backlash against United Airlines following an incident at Chicago’s O’Hare International Airport does not surprise Roland Rust, the Distinguished University Professor and David Bruce Smith Chair in Marketing at the University of Maryland’s Robert H. Smith School of Business.

SMITH BRAIN TRUST — Fox was unexpectedly scrambling this week to sell the last remaining in-game commercial spots for the Feb.

Roland T. Rust, Distinguished University Professor and David Bruce Smith Chair in Marketing at the University of Maryland’s Robert H. Smith School of Business, was recently interviewed by the American Marketing Association (AMA) in the “Marketing Legends” video series.

SMITH BRAIN TRUST – Last week, Domino's Pizza delivered a pizza by reindeer in Japan.

SMITH BRAIN TRUST — Standard coach class might soon feel downright luxurious. United Airlines is the latest major U.S.

SMITH BRAIN TRUST — The Fitbit-led fitness wearable market has been growing worldwide by more than 65 percent a year, and Apple is looking to gain a piece of the action. It’s been highlighting the fitness functionalities in its forthcoming Series 2 Watch.

SMITH BRAIN TRUST — Rio de Janeiro’s acting governor Francisco Dornelles recently warned that the Rio Olympic Games are headed to a “big failure.” He also called his state’s health care system “c

The 25th Annual Frontiers in Service Conference was held June 23-26, 2016, in beautiful Bergen, Norway, the gateway to the fjords of Norway and the birthplace for the world-renowned composer Edvard Grieg. Founded by Roland Rust, the Frontiers Conference is sponsored annually by the Smith School's Center for Excellence in Service, INFORMS, and the AMA SERVSIG. This year, the host institution was the Norwegian School of Economics.