The past year has been a wake-up call for the hotel industry, and travelers will likely start seeing its effects as they begin checking in again. Like much of the hospitality industry, hotels are struggling to hire employees, while others still haven’t fully brought employees back to work.

The Journal of Service Research, founded by Maryland Smith’s Roland Rust and sponsored by Smith’s Center for Excellence in Service, is among the most impactful journals in business studies, according to the latest impact factor published by Clarivate’s Web of Science.

A study of the world’s top researchers identifies 18 from the University of Maryland’s Robert H. Smith School of Business in the top 2% of the most-cited scholars and scientists worldwide.

New Book Guides Workers, Leaders and Educators The next stage in the evolution of artificial intelligence (AI) has workforce implications that may seem surprising.

New research uses AI-based text analysis tool to track how a brand’s reputation rises or falls, moment by moment, on brand-related events.

The pandemic has changed so much about the way we live and work. And some of those changes are here to stay.

Roland T. Rust, Distinguished University Professor and David Bruce Smith Chair in Marketing at the University of Maryland’s Robert H. Smith School of Business, has won the 2020 Buck Weaver Award from the INFORMS Society for Marketing Science. The award recognizes career achievements in marketing science and is bestowed by the industry’s leading organization for quantitative marketing.

Roland Rust, Distinguished University Professor and David Bruce Smith Chair in Marketing, addressed “Artificial Intelligence in Service” as a keynote speaker for the European Marketing Academy's 8th Regional Conference, Sept. 20-22, 2017, in Timisoara, Romania. Rust, a fellow of the academy, was the leadoff speaker for the conference, themed “Bridging the Marketing Theory/Practice Gap and Competitiveness of the New Europe.”

The 2017 Frontiers in Service conference was held at the Gabelli School of Business, Fordham University, in New York, June 22-25, 2017. Frontiers in Service is sponsored by the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business, as well as the American Marketing Association, IBM, Informs, and the Journal of Creating Value.