SMITH BRAIN TRUST -- As a small business owner, clearly you cannot compete with the big box stores on price. Instead, customers come to you for personalized and knowledgeable customer service. “You can solve their problem like no one else can,” says Brent Goldfarb, academic director of the Dingman Center for Entrepreneurship at the University of Maryland’s Robert H. Smith School of Business. Goldfarb and others share five customer service no-no’s in an Industry Edge article...
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About the University of Maryland's Robert H. Smith School of Business
The Robert H. Smith School of Business is an internationally recognized leader in business education and cutting-edge research. The school’s world-class faculty facilitate experiential learning opportunities rooted in the real world. Smith students learn to think like entrepreneurs, prepared to drive positive impact. The school offers undergraduate, online and on-campus business master's, full-time, part-time, online and executive MBA, plus PhD and DBA degree programs, and non-degree and executive education programs. Where Smith leads, the future follows.