Increased Customer Satisfaction Increases Stock Price
Most business managers understand intuitively that satisfied customers are the key to a business’ long term success. Changes in a company’s customer satisfaction should be a leading indicator of changes in their expected earnings, and changes in expected earnings are immediately reflected in stock prices.
Trade-Based Analysis of Momentum
The phenomenon of momentum—that stocks which increase in price one year will tend to continue to increase in price over the next year, and that stocks which decrease in price one year will continue to decrease in price over the next year—has intrigued researchers for a long time.
Learning from Heterogenous Experience
When it comes to developing strategic organizational processes, experience may not be the best teacher.
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About the University of Maryland's Robert H. Smith School of Business
The Robert H. Smith School of Business is an internationally recognized leader in business education and cutting-edge research. The school’s world-class faculty facilitate experiential learning opportunities rooted in the real world. Smith students learn to think like entrepreneurs, prepared to drive positive impact. The school offers undergraduate, online and on-campus business master's, full-time, part-time, online and executive MBA, plus PhD and DBA degree programs, and non-degree and executive education programs. Where Smith leads, the future follows.