The Caring Machine: Feeling AI for Customer Care
Feeling skills have always been a human domain, but AI is advancing rapidly. This article shows how AI can be used to develop feeling intelligence and build empathetic customer relationships.
Simulation Optimization and Artificial Intelligence
With the relentless increase in computing power and the ubiquitous availability of data in many industries, the fields of simulation optimization and artificial intelligence have emerged at the scientific and engineering forefront in their societal impact, manifested in the pervasiveness of technologies such as large language models, chatbots, digital twins, and agent-based systems. We examine cross-fertilization between simulation optimization and artificial intelligence, with a particular focus on reinforcement learning, highlighting research that has been mutually beneficial.