Three Strategic Bets on AI’s Future
This paper examines competition in the consumer AI assistant market using worldwide iOS and Android app-store data from seven major AI assistants from May 2023 through December 2025. Rather than finding a winner-take-all market, we show that major product launches tend to coincide with growth in the overall category, with little evidence of direct cannibalization across leading models. In other words, the “AI war” appears less zero-sum than commonly assumed.
The Caring Machine: Feeling AI for Customer Care
Feeling skills have always been a human domain, but AI is advancing rapidly. This article shows how AI can be used to develop feeling intelligence and build empathetic customer relationships.
Simulation Optimization and Artificial Intelligence
With the relentless increase in computing power and the ubiquitous availability of data in many industries, the fields of simulation optimization and artificial intelligence have emerged at the scientific and engineering forefront in their societal impact, manifested in the pervasiveness of technologies such as large language models, chatbots, digital twins, and agent-based systems. We examine cross-fertilization between simulation optimization and artificial intelligence, with a particular focus on reinforcement learning, highlighting research that has been mutually beneficial.