Thursday, November 15, 2012, 7:30 p.m. & Sunday, November 18, 2012, 7:30 a.m. Organizations are often in a race to increase productivity – a good thing in the business world. But too much service productivity can actually cut into a company’s revenue, according to new research from the Robert H. Smith School of Business at the University of Maryland. In this edition of Smith Business Close-Up, the Smith School’s Roland Rust talks about his new research that finds lower productivity can often lead to a better bottom line.