Faculty & Research

Dec 01, 2016
World Class Faculty & Research
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Last week, Domino's Pizza delivered a pizza by reindeer in Japan. And before that, it started delivering pies by drone in New Zealand. Neither method is likely to become a mainstay delivery method for the Michigan-based pizza giant, but experts say that both demonstrate its willingness to adapt, to take some chances and to try a few gimmicks. The onetime target of late-night talk show jokes has stoked a comeback by focusing on...

Nov 30, 2016
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Online communities are helping patients find, share information and connect with each other at unprecedented levels. But can they also create social value by helping to bridge the disparities between rural and urban health care? As part of a recent study, smith School professors Ritu Agarwal and Guodong "Gordon" Gao, and former doctoral student Jie...

Nov 22, 2016
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United Airlines is the latest major U.S. airline to unveil a new price point for budget travelers – basic economy – a flight with so few perks its critics have dubbed it the "misery class." You’ll pay a reduced fare – basic economy is aimed at helping United steal back share from low-cost competitors – but, in exchange, you’ll be the last passengers to board, you’ll agree to whatever automated seat assignment you’...

Nov 16, 2016
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An airplane silhouetted against the skyWarren Buffett once referred to airlines as an investment “death trap.” So why would his Berkshire Hathaway be placing big bets on airline shares? The Oracle of Omaha's railroad strategy offers some clues, says Smith School professor David Kass. The airline industry "has pretty much rationalized itself, similar to railroads," Kass tells Bloomberg. "They have their sort-of monopoly...

Oct 19, 2016
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Don’t let your guard down just because a customer service agent has a disarming smile. New research from Smith School professor Hui Liao shows that companies can be friendly and unscrupulous at the same time. "Service climate is distinct from ethical climate," she says. “It’s possible to do harm, but to do it in a nice way.” Some companies even use flattery and attentiveness to compensate for their...

Oct 18, 2016
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A Wall Street sign in New York's Financial District. Could the prevalence of anti-market rhetoric – like the kind espoused by the Occupy Wall Street movement – be slowing the economic recovery? New research from the University of Maryland's Robert H. Smith School of Business says yes, it could – and by quite a lot. "This could be, among many other dimensions, one of the reasons why there is this very slow recovery...

Sep 28, 2016
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Fed Chair Janet YellenIn the first presidential debate, Republican nominee Donald Trump accused Federal Reserve chair Janet Yellen of “doing political things” by keeping interest rates low, writes finance professor Elinda Kiss. He said the Fed "is being more political than Secretary Clinton.” (Democratic nominee Hillary Clinton previously has stated that it is inappropriate for presidential candidates to...

Sep 28, 2016
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Dodd-Frank has had an impact on middle-class home buyers.The 2010 Dodd-Frank regulatory overhaul was supposed to create a level playing field among home buyers. But a new study from researchers at the Smith School of Business shows the sweep of new rules actually squeezed middle-class home buyers, while giving a boost to wealthy borrowers. Professors Francesco D’Acunto and Alberto Rossi find that financial institutions...

Aug 31, 2016
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On Women’s Equality Day last week at the White House, Apple, Facebook, Microsoft, General Motors and other big U.S. companies signed an “Equal Pay Pledge” to close the gender pay gap for their employees. But methods of measuring success include many unintended consequences. The most efficient approach, based on the current standard of "equal pay for equal work," is sometimes counterintuitive, new Smith School research shows....

Aug 25, 2016
World Class Faculty & Research
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Hiring someone in the service industry? You’re likely focused on finding a competent provider with a successful track record, and it’s unlikely you’ll make extra time to seek character references. This setup stacks the odds against an upstart who wants the opportunity, but has no history of successful deals. But new Smith School research suggests ways to win as an underdog in the service industry — and in a presidential...

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