Decision, Operations & Information Technologies


Companies and government agencies have recognized for many years that understanding and managing their supply chains brings competitive advantage for businesses and high performance to the mission for Government agencies. Over the past few years there has been unprecedented change to supply chain data. It is more pervasive to have it and it is much more quickly available, due to influences such imbedded measurement capabilities (e.g., RFID) and real time systems that capture and aggregate data on massive scales. This availability of data creates opportunities to analyze, extract, and utilize this data to identify patterns, and channel this information to better decision making. Business analytics techniques such as statistical analysis, data mining, and network modeling are uniquely valuable in taking advantage of these new and extremely rich sources of information. Potential related applications cover a wide range, including the Department of Defense, US Postal Service, Department of Homeland Security, and many others. This workshop brings together thought leaders from the Robert H. Smith School of Business, IBM and the Federal Government to provide perspectives and share ideas on how to utilize the wealth of information and data on the Internet through Business Analytics techniques. The presentations will focus on leveraging analytics methodologies utilizing supply chain data, communicating insights from existing studies, and identifying potential applications of similar techniques to new problems. A panel discussion will seek to analyze and highlight synergies across the ideas and methodologies provided by the presentations.




8:30- 9 a.m.



9- 9:15 a.m.

Welcome and Introduction

Michael Ball, University of Maryland
Frank Stein, IBM Analytics Solution Center

9:15-10 a.m.

Keynote: Modernizing Defense Supply Chains

Jacques Gansler, University of Maryland

10-10:40 a.m.

Supply Chain Transformation at IBM - A Case Study in the Innovative Use of Analytics

Pitipong Lin, IBM Integrated Supply Chain

10:40-10:55 a.m.



10:55-11:35 a.m.

Predicting the Timing of Demand for Medication in a Public Health Emergency

Jeffrey Herrman, University of Maryland

11:35-12:15 p.m.

Disaster Response Planning and Logistics: A Unique Challenge

Leanne Viera, IBM Global Business Services

Sung Seo, IBM Global Business Services

12:15-1 p.m.



1-1:40 p.m.

Cyber Supply Chain Risk Management:
Revolutionizing the Strategic Control of Critical IT Systems

Sandor Boyson, University of Maryland

1:40-2:20 p.m.

Supply Chain Scenario Modeler - Making Smarter Supply Chain Decisions

Markus Ettl, IBM Thomas J. Watson Research Center

2:20-2:35 p.m.



2:35-3:15 p.m.

Supplier Finance: An Analytics Perspective

Tunay Tunca, University of Maryland

3:15-4:15 p.m.

Panel Discussion: Supply Chain Management: Control, Power and Freedom.

Michael Ball (Moderator), University of Maryland
Arnold Greenland, IBM Global Business Services
Paul Needham, National Defense University
Rich Wong, UPS

4:15-4:30 p.m.

Closing Remarks

Michael Ball, University of Maryland
Frank Stein, IBM Analytics Solution Center

Speaker Bios

Keynote Speaker


The Honorable Jacques S. Gansler, former Under Secretary of Defense for Acquisition, Technology, and Logistics, is a Professor and holds the Roger C. Lipitz Chair in Public Policy and Private Enterprise in the School of Public Policy, and is the Director of the Center for Public Policy and Private Enterprise.  As the third-ranking civilian at the Pentagon from 1997 to 2001, Professor Gansler was responsible for all research and development, acquisition reform, logistics, advance technology, environmental security, defense industry, and numerous other security programs.  Before joining the Clinton Administration, Dr. Gansler held a variety of senior positions in government and the private sector. He is a member of the Defense Science Board, a member of the National Academy of Engineering, a member of the GAO Advisory Board, and a Fellow of the National Academy of Public Administration.  For 2003 – 2004, he served as Interim Dean of the School of Public Policy.  For 2004 – 2006 Dr. Gansler served as the Vice President for Research at the University of Maryland.


Dr. Sandor Boyson serves as Director, Supply Chain Management Center; and Research Professor at the Robert H. Smith School of Business at University Of Maryland College Park; and holds an Affiliate Faculty Appointment at the Institute Of Systems Research, Clark School of Engineering, College Park.  

His research on supply chain management has been highlighted in three books, “Logistics and The Extended Enterprise” (Wiley, 1999); “In Real Time: Managing The New Supply Chain” (Praeger, 2005); and “X-Treme Supply Chain Management” (Routledge, 2010), published as a collaboration with the Council Of Supply Chain Management Professionals. He currently is a research advisor/ principal investigator on IT Supply Chain Risk Management for the National Institute of Standards & Technology (NIST) and the author of two reports on the subject released through NIST in 2011/2012. 

He has thirty years of experience as a senior supply chain consultant to public organizations as varied as the World Bank, the Governments of Thailand, Indonesia, Panama and Puerto Rico and the U.S. Department Of Defense; and to private sector organizations such as IBM/Sterling Commerce, Avaya, SAIC and the Chicago Tribune.

In addition to his supply chain research and consulting, Dr. Boyson teaches graduate courses in Supply Chain Management and Supply Chain Risk Management at the R.H.Smith Business School. 

His work has received international exposure. He has been selected as a Supply Chain Thought Leader by World Trade Magazine (2006). He has served as keynote speaker at the Pacific Asian Forum For Trade and Development (PAFTAD) in 2006; the Supply Chain Management Review’s Thought Leader Series and the China Higher Education Press’ National Conference for University Supply Chain Program Directors in 2005; and the Greater China Logistics Forum and the E-Logistics Annual Conference sponsored by Tekes, the Finish Government Economic Development & Technology Authority in 2004.

Dr. Markus Ettl  is a Senior Manager in the Business Solutions and Mathematical Sciences Department at the Thomas J. Watson Research Center.  He received M.S. and Ph.D. degrees in Computer Science from  Friedrich-Alexander University in Erlangen, Germany.  He subsequently joined IBM at the Thomas J. Watson Research Center, where he has worked on operations management for adaptive enterprises, supply chain logistics, inventory management, revenue management, and dynamic pricing. He received several IBM Outstanding Achievement Awards for his work. He is a past winner of the INFORMS Franz Edelman Award. He is an IBM Master Inventor, and Member of the IBM Academy of Technology.

Dr. Jeffrey W. Herrmann is an associate professor at the University of Maryland, where he holds a joint appointment with the Department of Mechanical Engineering and the Institute for Systems Research. He is the Associate Director of the University of Maryland Quality Enhancement Systems and Teams (QUEST) Honors Fellows Program. He is a member of IIE, ASME, INFORMS, and ASEE. In 2012 he and Gino Lim were the conference chairs for the Industrial and Systems Engineering Research Conference.

Dr. Herrmann earned his B.S. in applied mathematics from Georgia Institute of Technology. As a National Science Foundation Graduate Research Fellow from 1990 to 1993, he received his Ph.D. in industrial and systems engineering from the University of Florida. His dissertation investigated production scheduling problems motivated by semiconductor manufacturing. He held a post-doctoral research position in the Institute for Systems Research from 1993 to 1995.

Dr. Herrmann has led applied research projects supported by NSF, the Centers for Disease Control and Prevention (CDC), NIST, ONR, the Semiconductor Research Corporation, the U.S. Air Force, the U.S. Army Tank-Automotive Command, Lockheed Martin Missiles and Space, Harris Semiconductor, Northrop Grumman Electronic Sensors and Systems Division, Black & Decker, and other manufacturers in the state of Maryland. His publications cover topics in process planning, production scheduling, manufacturability evaluation, and manufacturing facility design. His current research interests include emergency preparedness planning and response, health care operations, production scheduling, and engineering design decision-making. 

Dr. Pitipong J. Lin is a Senior Technical Staff Member (STSM) in Smarter Analytics, IBM Integrated Supply Chain.  His expertise is in Operations Research, Lean Sigma, and Supply Chain Strategy. 

He received his M.S. degree in Management from Boston University and Ph.D. in Industrial Engineering from Northeastern University, in Massachusetts.  Since 1999, he has worked on over twenty major projects in IBM supporting internal and external business clients. 

Dr. Lin has been recognized in the industry as the thought leader who championed the concepts of using Analytics to create an economic-based, demand driven reverse supply chain.  He received a patent and the Progressive Manufacturing (PM) 100 award for expanding revenue from global parts reuse and increased sustainability. 

Dr. Lin has served as a conference co-chair on three IEEE Symposiums.  He has published over thirty journal articles and proceedings.  In addition to IEEE, INFORMS and other prestigious conferences, his speaking engagements include clients’ annual meetings to expand the Business Analytics community and drive Analytics into the supply chain. 

Dr. Tunay Tunca is an Associate Professor of Decision, Operations, and Information Technology at Robert H. Smith School of Business at University of Maryland. He received his MS in Financial Mathematics (2000) and PhD in Business Administration (2002) from Stanford University, MS in Management Science (1997) from the University of Rochester, and BS degrees in Electrical Engineering and Mathematics with honors (1994) from Bogazici University. Prior to joining University of Maryland, he was an Associate Professor of Operations, Information, and Technology at Graduate School of Business at Stanford University. Professor Tunca also held positions as a visiting scholar at the Sloan School of Business at Massachusetts Institute of Technology (2005), Wharton School of Business at University of Pennsylvania (2003), Yahoo Inc. (2008-2009), and Hewlett-Packard (2006-2007). His research interests include economics of operations and technology management, pricing and financing of procurement contracts, economics of security, digital goods and piracy, and the role of information and forecasting in supply chains.

Dr. Leanne Viera is an IBM Partner in Global Business Services.   For the past two years, Dr. Viera represented IBM as the Industry Chair at the Eisenhower School for National Security and Resource Strategy at National Defense University (NDU).  In this role, she was responsible for the development of the Industry Fellows Program, incorporating a select number of students from major corporations into the Masters Program, and teaching Strategic Leadership and Supply Chain Management.  As a member of the faculty, she led a Strategic Leadership course for a seminar consisting of senior U.S. and international military, federal government civilians, and industry leaders.  She also conducted extensive individual coaching, counseling and feedback sessions for students in assigned seminar groups using the Executive Assessment and Development Program to facilitate the design of student personal and professional development programs.  

Dr. Viera has over 25 years working in Supply Chain and Logistics first at UPS and then as a Partner in IBM’s Global Business Services.   She has worked in both the public and private sectors specializing in industrial engineering, operations research, reverse logistics and network analysis.   She has 15 years of project management expertise managing large complex projects in areas such as disaster response planning, supply chain management, distribution, and manufacturing.   Within IBM, she has also held delivery roles across multiple industries, including Aerospace & Defense, Retail, Consumer Packaged Goods, Electronics, and Logistics Services.   She earned a BS, MS and PhD at Northeastern University. 


Dr. Michael Ball is the Senior Associate Dean and holds the Dean’s Chair in Management Science at the Robert H. Smith School of Business at the University of Maryland. He also has a joint appointment within the Institute for Systems Research (ISR) in the Clark School of Engineering and is a member of the Decision, Operations and Information Technologies Department within the Smith School.

Dr. Ball has over 100 scholarly publications, covering a range of subjects including supply chain management, air transportation, revenue management and pricing and system reliability. Several of his research and consulting projects have led to implementations in industry and government. Throughout his career Dr. Ball has been an active member of INFORMS, the Institute for Operations Research and the Management Sciences. He just stepped down as area editor for Transportation for Operations Research and is now associate editor for the journals, Operations Research and Transportation Science. In 2008, he was president of the INFORMS Transportation Science and Logistics Society. In 2004, he was named an INFORMS Fellow.

Dr. Ball received BES and MSE degrees from Johns Hopkins University in 1972 and a PhD in Operations Research from Cornell University in 1977. 

Dr. Richard T. Wong is a Lead Operations Research Analyst for United Parcel Service (UPS) in Timonium MD. During his ten years at UPS he has been a member of the operations research group working on optimizing smal package logistics systems. His previous experience includes 11 as a university professor [4 year at Rensselaer Polytechnic Institute and 7 in the Krannert School of Management at Purdue University) and 14 years as a Member of Technical Staff for AT&T Labs (11 years) and Telecordia Technologies (3 years) working on telecommunications network design, routing, and scheduling]. He received his Bachelors and Masters degrees in Computer Science and his PhD in operations research all from the Massachusetts Institute of Technology.

Fearless Ideas Courses Inspire Innovation

The University of Maryland offers a set of “Fearless Ideas” courses through its Academy for Innovation & Entrepreneurship (AIE), a signature initiative to infuse the university with a culture of innovation and entrepreneurship across all colleges, building on the institution's excellence as a research university.

The Robert H. Smith School of Business will offer four Fearless Ideas courses in fall 2014:

Smith School Business Summit Addresses Innovation

On March 28, 2014, at the North Marriott Hotel & Conference Center in Bethesda, Md., students, faculty and business professionals met for the third annual Smith School Business Summit. This year’s theme looked at innovation as an essential building block for the prosperity and survival of corporations. With more than 600 registered attendants, it was the largest Summit yet.


TechFest is an annual forum hosted by the Department of Decision, Operations, and Information Technologies at the Robert H Smith School of Business, UMD. TechFest brings together leaders from industry and government, who are at the forefront of game-changing transformations enabled by digital technologies, to share their expertise and passion with undergraduate and master’s students at the Smith School. TechFest serves as a valuable forum for students to learn about the amazing potential of information technologies and to explore what it means for their careers.

April 9, 2014 - 6:00pm


TechFest is an annual forum hosted by the Department of Decision, Operations, and Information Technologies at the Robert H. Smith School of Business, UMD. TechFest brings together leaders from industry and government, who are at the forefront of game-changing transformations enabled by digital technologies, to share their expertise and passion with undergraduate and master’s students at the Smith School. TechFest serves as a valuable forum for students to learn about the amazing potential of information technologies and to explore what it means for their careers.

The Information Systems programs @ Smith rank among the best in the world. The undergraduate and graduate programs in Information Systems have been consistently ranked among the nation’s top programs by U.S.News & World Report, and BusinessWeek, among others. 

Business Transformation with Big Data & Analytics

WEDNESDAY, APRIL 9, 2014 @ 6 P.M.


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Participating Firms


Michael Brown
Chief Technology Officer
comScore, Inc. 

Michael Brown was a founding member of comScore, Inc. in 1999.  He leads the technology efforts of the company to measure Internet and Digital activities.  comScore’s environment currently has over one year of data online and captures over 1.5 trillion rows of new data every month to measure the Internet in over 45 countries. He also has been responsible for over twenty patent applications at comScore.   Seven of these patents have already been issued by the US Patent and Trademark Office. 

Prior to joining comScore in 1999, Mike worked on several different projects for companies in the Washington, DC area.  One of these projects included working on a large help desk deployment and modernization effort for Deutsche Bahn in Frankfurt, Germany. In 1993, Mike cofounded Pragmatic Image Technologies with several associates from IBM.  This consulting group focused on the implementation of IBM’s ImagePlus technologies at several different firms.  One of the core projects completed was the successful role out of IBM’s ImagePlus product at Pennsylvania Blue Shield to over 1,200 users resulting in the largest image workflow installation on the east coast at that time.

Mike began his career at IBM in 1989 at the age of 19 in the image processing team in Gaithersburg, MD.  He finished his Bachelor’s degree in Computer Science at night at the University of Maryland University College in 1992 and earned his Master’s degree from Hood College in Computer and Information Science in 1997. Please follow this link to view Mike’s profile on LinkedIn.

Jeanne Holm
Chief Knowledge Architect
NASA Jet Propulsion Laboratory 

As the Evangelist for Data.Gov (an open government flagship project for the White House), Jeanne Holm leads collaboration and builds communities with the public, educators, developers, and international and state governments in using open government data. Jeanne is the Chief Knowledge Architect at NASA’s Jet Propulsion Laboratory, driving innovation through social media, virtual worlds, gaming, ontologies, and collaborative systems, including the award-winning NASA public portal ( and pioneering knowledge architectures within the US Department of Defense. She is a Fellow of the United Nations International Academy of Astronautics, a Distinguished Instructor at UCLA, and Chair of the W3C eGovernment Group, and has more than 130 publications on information systems, knowledge management, and innovation.

She is a graduate of UCLA, the Drucker School of Management, and Claremont Graduate University. She is an instructor at UCLA and formerly at Pepperdine University and her courses focus on knowledge management, social network analysis, and collaborative systems. She has been awarded numerous honors, including the NASA Exceptional Service Medal for leadership (twice), NASA Achievement Award for her work on the Galileo and Voyager spacecraft, three Webby’s from The International Academy of Digital Arts and Sciences, Competia’s Champion of the Year, three best practice awards from the APQC, and has led NASA to an unprecedented three global Most Admired Knowledge Enterprise (MAKE) awards.


Faisal Raza
Senior Director Technical Operations

Faisal has been immersed in the software industry for 12 years, where he has helped companies provide innovative products and services to customers seeking a competitive advantage. He is passionate about envisioning, creating and introducing cutting-edge software products and solutions to enable companies to improve profitability, implement leaner and faster business processes, and change the global perspective of how to conduct business more intelligently. He is currently a Senior Director of Technical Operations at Opower, a customer engagement and energy efficiency technology company. He is responsible for delivering Opower's customer engagement products, solutions and solutions to domestic and global clients. 

Working with 93 utility partners and serving more than 32 million households and businesses across eight countries, Opower is a leading provider of cloud-based software to the utility industry. This blue chip client portfolio includes 27 of the 50 largest utilities in the US, and 14 of the 50 largest utilities worldwide. Opower’s platform uses big data analytics and behavioral science to enable utilities to achieve energy outcomes, including energy efficiency, customer engagement, demand response, and thermostat management. Founded in 2007 and publicly traded, Opower is headquartered in Arlington, Virginia, with offices in San Francisco, London, Singapore and Tokyo. Opower’s success has been recognized by the Wall Street Journal, USA Today, the Washington Post, New York Times, CNN, Fox Business News, LA Times, Good Morning America, and President Obama.

Hassan Sayyadi
Lead Researcher
Comcast Research Lab, Washington D.C.

Hassan Sayyadi is a Lead Researcher at the Comcast Research Lab in Washington DC. His research interests lie in the general field of machine learning with a special focus on recommendation and ranking problems in the TV and video domain. At Comcast, he is leading the personalization research team that develops novel personalized search, browse, and recommendation solutions to improve the experience for Comcast’s customers. He is also getting his PhD in computer science from University of Maryland. In his PhD research, he is working on ranking problems in heterogeneous networks, including prediction, personalization, and learning to rank.

Congratulations to Top Graduating Seniors

Congratulations to the Top Graduating Seniors in each major for 2013-14! We will honor these seniors at our 14th Annual Robert H. Smith School of Business Undergraduate Awards Dinner later this semester.

Dean's Leadership Award: Stephanie Graf

Accounting: Kristen Ballou

Finance: Hrach Kelejian

Information Systems: Miles Dickinson

International Business: Claire Moriarty

Management: Sara Ali

Marketing: Lindsay Djuhadi


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