Center for Excellence in Service  
2012 Frontiers in
Service Conference
  What's New
 

21st Annual Frontiers in Service Conference
The 21st Annual Frontiers in Service Conference, will be June 14-17, 2012. Annually sponsored by Center for Excellence at the University of Maryland. Join over 250 scholars and managers, representing 40 countries to share the latest knowledge on service marketing, operations, and management. The 2012 conference will be hosted at the Robert H. Smith School of Business at the University of Maryland, College Park. The 2012 Frontiers in Service Registration Now Open!

JSR Special Issue On IT-Related Service
The Center for Excellence in Service, in conjunction with the National Science Council of Taiwan and Sage Publications, is sponsoring a special interdisciplinary issue of the Journal of Service Research, focused on IT-related service. Papers published in this issue will have high impact, because of the cross-functional nature of the topic. The best paper will receive a first-place award of $2,000. Up to three honorable-mention awards of $1,000 will also be given.

Dr. Roland Rust wins Distinguished Marketing Educator Award
Dr. Roland Rust is the winner of the 2012 American Marketing Association/Irwin/McGraw-Hill Distinguished Marketing Educator Award. The award honors living marketing educators for distinguished service and outstanding contributions in marketing education. The multiple criteria for the award include general creativity/innovativeness, administrative contributions, teaching and mentoring, public service, research contributions and service to the marketing profession, with sustained contributions over extended period of time. The award will be presented at the AMA’s 2012 Winter Marketing Educators’ Conference. Previous recipients include Phil Kotler, Frank Bass, Don Lehmann, Gilbert Churchill, Don Morrison, Jim Bettman, Gary Lilien and Russ Winer.

  Snapshot
 

Faculty Delegation from Ngee Ann Polytechnic, Singapore
A faculty delegation from the School of Business and Accountancy, Ngee Ann Polytechnic, Singapore visited the Center for Excellence in Service (CES) September 27-28, 2011. The purpose of the visit was to learn more about the CES, in an effort to launch a similar center at their institution in Singapore. Distinguished professors of the CES, including Rebecca Hamilton, Yogesh Joshi, Wendy Moe, and Hui Liao, presented their research to the visiting team. The visit was a great success and re-affirmed CES @ Maryland-Smith’s strong commitment to fostering long lasting relationships with global universities that share the same enthusiasm for the role of service in improving the quality of the customer experience.