21st Annual Frontiers in
Service Conference
The 21st Annual Frontiers in Service Conference, will be June 14-17, 2012.
Annually sponsored by Center for Excellence at the University of Maryland. Join
over 250 scholars and managers, representing 40 countries to share the latest
knowledge on service marketing, operations, and management. The 2012 conference
will be hosted at the Robert H. Smith School of Business at the University of
Maryland, College Park.
The 2012 Frontiers in Service Registration Now Open!
JSR Special Issue On IT-Related Service
The Center for Excellence in Service, in conjunction with the National Science
Council of Taiwan and Sage Publications, is sponsoring a special
interdisciplinary issue of the Journal of Service Research, focused on
IT-related service. Papers published in this issue will have high impact,
because of the cross-functional nature of the topic. The best paper will receive
a first-place award of $2,000. Up to three honorable-mention awards of $1,000
will also be given.
SMPS University:
C-Suite Leadership Development Program
The Center for Excellence in Service is partnering with the Society for
Marketing Professional Services (SMPS) and Smith’s Office of Executive Programs
to offer a customized C-Suite Leadership Development Program (CSLDP). The
purpose is to give SMPS members the skills required to establish themselves as
leaders in their firms and in their industries. Twenty SMPS members participated
in the inaugural program, held October 20-21, at the Smith School in College
Park, and November 17-18 at the Ronald Reagan Building in Washington, DC. The
schedule for the 2012 program is available.
