Directory

Pamela K. Armstrong

Clinical Associate Professor

Department: 
Decision, Operations & Information Technologies
Office: 
4312 Van Munching Hall
Phone: 
(301) 405-0165
Education: 
Ph.D., The Wharton School, University of Pennsylvania
Bio: 
  • Ph.D., Operations and Information Management, The Wharton School, University of Pennsylvania
  • M.S., Industrial Engineering & Operations Research, University of California, Berkeley
  • B.S., Systems Engineering, University of Arizona

Pamela Armstrong is a Clinical Associate Professor at the Smith School. She teaches courses in operations management, supply chain strategy and project management to MBA students. Her areas of interest include service operations, quality, and performance management. Prior to joining the Smith School, Dr. Armstrong ran a management consulting firm that provided operational analysis, strategic planning, and performance management services to federal clients. Before consulting, she served on the faculty at Georgetown University’s McDonough School of Business, where she taught courses in operations management, service management, and quality. She has also worked as an engineer at IBM, AT&T Bell Laboratories, and Hughes Aircraft Company.