Research@Smith: Fall 2012

Room for Equity?

Research by Liu Yang

Female corporate leadership can neutralize the gender wage disparity

Firms can take advantage of capable women leaders and position them to nurture a culture of gender equity and subsequent broader base of incentivized workers that feel treated fairly

To Be or Not to Be…More Productive

Automating customer service functions has become a popular strategy to improve service productivity and cut costs. But too much service productivity can actually cut into a company’s revenue, according to recent research from Roland Rust, Distinguished University Professor, David Bruce Smith Chair in Marketing, and executive director of the Smith School’s Center for Excellence in Service, and Ming-Hui Huang, Distinguished Faculty Fellow at the Center.

Dean's Column

The research program at the Smith School of Business is excellent across many different fields. This issue of Research@Smith deals with topics as disparate as healthcare management, capital controls and enhancing service productivity.

Briefs

Another Repatriation Tax Holiday?

U.S. law makers should avoid, or at least restructure, giving American firms another tax holiday in attempts to get them to reinvest their foreign earnings domestically, according to research by Mike Faulkender, associate professor of finance. His findings show the reinvestment from tax holiday created by the 2004 American Jobs Creation Act (AJCA) – which cut the tax rate from 35% to 5% -- was marginal and primarily from smaller companies. Big firms applied very little repatriated funds to new investment.

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