M. Susan Taylor


Dr. Susan Taylor is Smith Chair of Human Resource Management & Organizational Change and Co-Director of the Center For Leadership, Innovation, & Technology (CLIC) at the Robert H. Smith School of Business, the University of Maryland, College Park. She earned her doctorate from Purdue University in I/O Psychology and has also been a visiting faculty member at the Amos Tuck School, Dartmouth College, University of Washington, Seattle, School of Administration at Bocconi University, Milan Italy, and the London Business School.

Transform from the Bottom Up

How best should companies seek to evolve? The Smith School’s M. Susan Taylor says continuous organizational change is likely to have its roots at lower “work unit” levels and wind its way upward. But there has been no clear explanation about why that is, says Taylor, the Smith Chair of Human Resource Management & Organizational Change at the University of Maryland’s Robert H. Smith School of Business.

Transformational Leadership Artistry

To succeed, business leaders benefit from developing some persuasive powers.

They must lead teams toward the achievement of a shared purpose and vision. Scholars point to transformational leadership (TFL) as being one of the more useful leadership skills, in its ability to create four important behaviors: idealized influence; inspirational motivation; intellectual stimulation; and individualized consideration, which relates to attention to each follower's needs.

Google’s YouTube Mea Culpa: Is It Enough?

Google’s mea culpa for ads appearing alongside extremist videos on YouTube has culminated in promises from the tech giant, including a measure to block ads from channels with fewer than 10,000 views and a new system in which third-party firms will verify ad quality standards. Is Google doing enough to reassure YouTube advertisers? One approach to assessing the effectiveness of a corporate apology is to view it against the four-stage framework contained in the seminal report "After the Fall: Reintegrating the Corrupt Organization." Smith School professor M. Susan Taylor, who co-authored that report, breaks down Google's apology. Read more...

Fearless Idea 23: Win Over a New Team

Words of wisdom for new managers: First win over your team, then roll out your changes. But do it all with a keen understanding of the leader who came before you. You’ll be a lot more successful. These are the conclusions of new research from Smith School professor M. Susan Taylor and three co-authors. The researchers find that a new leader’s ability to push through changes in an organization depends on how the former leader was viewed by their team. Read more...

Why Your Next Performance Review Might Never End

Those annual employee performance reviews can be pretty stressful. But what if instead of being a once-a-year thing with just your boss, they were every day, with everyone you work with? JPMorgan Chase & Co. is revamping the way it evaluates its 240,000 employees, deploying a mobile app that will let colleagues across the organization send and receive instant feedback about each other any time. Executives say the application, Insight360, was inspired by the bank’s younger, millennial employees, many of whom say they prefer continuous feedback, rather than a once-a-year report card. Read more...

Art of The Apology: Deconstructing Wells Fargo

It was the latest revelation in the Wells Fargo scandal: The surprise departure of CEO John Stumpf. Well, maybe not too much of a surprise. Stumpf had been in a downward spiral since revelations that bank employees, driven by bank incentives, had opened as many as 2 million accounts without their customers' knowledge. The scandal could have been handled better from the start, Smith School professor Susan Taylor says. She views the Wells Fargo story through the prism of a four-stage framework she laid out in "After the Fall," a 2008 paper that she co-authored. Read more...

Smith School Study Shows Timing Key Factor in Technology Adoption

New research from the University of Maryland's Robert H. Smith School of Business suggests there might be a right and a wrong time to introduce a new technology to guarantee the best reception. A study of a program that provided Nextel BlackBerry 7510 wireless handheld devices to all of the schools full-time MBA students found notable differences between first- and second-year MBA students use and acceptance of their handheld devices, with the first-year students expressing significantly higher levels of acceptance and commitment. The findings point to critical windows of opportunity that appear in technology adoption.

Smith Community Discusses Powerful Strategies for Women

Reaching across the academic community, Smith′s Graduate Women in Business club (GWIB) gathered more than 50 Smith alumni, current and prospective students, faculty, and administrators to discuss ways women can achieve influence in the workplace. In honor of Women′s History Month, the event was held on March 6 and included a networking session followed by a panel discussion about strategies on how women earn respect and gain power in the workplace.

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