Jie Zhang

Jie Zhang

Jie Zhang is a Professor of Marketing and the Harvey Sanders Fellow of Retail Management at the Robert H. Smith School of Business at the University of Maryland. She received her Ph.D. in marketing from the Kellogg School of Management at NorthwesternUniversity. She was a faculty member at the Ross School of Business at the University of Michigan prior to joining the Smith School. Her general research interest is to apply advanced econometric and statistical models to study consumer purchase behaviors and retail strategies.

Where You’ll Buy Toys Now With Toys ‘R’ Us Gone

SMITH BRAIN TRUST – RIP, Toys “R” Us. The iconic (and recently liquidated) toy seller has left a giant toy-shaped void in the retail landscape ahead of the holiday season. And as shoppers begin to ponder where their go-to spot for toys will be this year, several retailers are looking to provide an answer. Marketing professor Jie Zhang says that already the competition is getting interesting.

Dunkin' Without Donuts?

SMITH BRAIN TRUST – Maryland Smith branding experts describe the decision by Dunkin’ Donuts to drop the "Donuts" from its name as overdue, fitting, and in tune with its customers' tastes. Starting in January, the “Donuts” will disappear from ads, social media accounts and signage at new and remodeled stores, according to the quick-serve coffee chain. Marketing professors at the University of Maryland's Robert H. Smith School of Business say the formal rebranding to just Dunkin' has been a long time coming.

Will Subscription Services Transform the Way We Shop?

Soon, it might be that your favorite place to shop is in your mailbox. At least, that's the idea behind the growing crop of online styling and fashion subscription services. The services – Stitch Fix, MM.LaFleur and LeTote are among the most popular – are offering up a tiny-store-in-a-box each month and hoping to gain devoted customers. They're banking on the convenience of shopping at home and the appeal of receiving an assortment of products selected to match a customer's tastes. The idea is catching on. The Smith School's Jie Zhang explains. Read more...

How J.Crew Can Weather the Rough Seas

J.Crew is battling some choppy seas. It's had 10 consecutive quarterly sales declines, two straight years of losses, and now the iconic, classic clothier is swimming in more than $2 billion in debt. Its longtime style maven and creative director Jenna Lyons is out, as is its once-celebrated CEO Mickey Drexler. It's paddling against unprecedented challenges from fast-fashion retailers and e-commerce competitors. And now as J.Crew looks to right its course, it's facing another crisis: an identity crisis. Read more...


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