Office of Career Services - Testudo

Customer Account Management

The Customer Account Management (CAM) Team strives to make the employer's Smith recruiting experience exceptional, easy and efficient. The CAM team works with employer partners to customize recruiting strategies that make it simple for them to connect with Smith talent for full-time, part-time or internship opportunities. CAM assists with planning, preparing and executing on-campus interviews, virtual interviews, events, career fairs, networking sessions and other engagements to connect students with potential jobs. If there is an event that an employer wants to conduct on campus, the CAM team works across the UMD enterprise to make it happen.

The CAM Team

The CAM team is an internal suite of talent management professionals prepared to lead employer partners through an array of in-person and virtual recruiting options. Many CAM/Employee relationships run deep, having been built on service and trust over several years. Here is the CAM team:

Cynthia O’Brien
Senior Director, Customer Account Management
Suite 2570 301-405-9496
Strategic Relationships and Outreach Coordinator
Suite 2530 301-405-2605
Shannon Broughton
Customer Account Coordinator
Suite 2530 301-405-8652
Luke Dieguez
Customer Account Coordinator
Suite 2530 301-405-6224
Lizeth Gonzalez Smith
Program Manager
Suite 2530 301-405-0444

15-Industry Practice Alignment

Each CAM team member has been aligned to meet the recruiting needs of our employer partners:

Shannon Broughton Luke Dieguez Lizeth Gonzalez Smith Carson Billingsley
CPG Consulting Financial Services Aerospace & Defense
Energy Logistics & Transportation
Hospitality Healthcare & Pharmaceutical
 Media, Entertainment & Sports Professional Services Manufacturing
Retail Real Estate & Construction Technology
Government, Non-Profit & Education
CAM-supported employer activity is managed through HireSmith, the OCS system of record for recruiting activity.