Director, Career Services Technology and Data Analytics
Sandra joined the Office of Career Services (OCS) in 2007. After earning her bachelor's degree from Virginia Tech, she has dedicated over 20 years leveraging technology to provide optimal solutions to internal and external stakeholders. Through evolving roles in OCS, Sandra has been instrumental in forecasting the technical needs of the office and continuously seeks to maintain strict oversight of various systems and platforms to lead overall efficiencies.
Additionally, Sandra drives and filters the strategic analysis of all data collected by OCS. Much of her work informs business decisions made by school leadership and serves to evaluate overall student satisfaction. Sandra is the resident subject matter expert on MBACSEA Reporting Standards, and interfaces regularly with the governing entities for placement data and trends. She works diligently to ensure compliance.
Sandra further, represents the interests of OCS, by serving on the Smith Data Council as well as the Salesforce Advisory Board. Sandra has been influential in the school-wide integration of Salesforce. Her passion for technology and customer relationship management tools, in general, allowed her to lead the OCS in being the first Smith department to leverage Salesforce using both Leads and Cases, in addition to alumni engagement tracking.
Sandra proactively researches and evaluates applicable technical solutions for all Smith student populations, and strives for “customer delight” at every OCS touch point. An innate learner, Sandra’s mission is to continue to innovate and transform the experiences of Smith students, Smith employers, and Smith colleagues.