Hua (Alice) Zhang
Coordinator, Career Services Technology and Data Integration
Alice joined the Office of Career Services (OCS) Technology Team in Fall 2019. She supports the diverse set of technology tools and platforms by cooperating with team members and utilizing web-based technologies. She responds to various OCS customer requests. She also supports the team by setting up and helping with Canvas courses within the OCS.
Alice joined Smith in August 1999 as a Web Application Coordinator to support e-commerce courses. Since late 2001, she has worked as the Smith School website administrator, as well as a Learning Management System (Blackboard and Canvas) administrator. She provided system administration, content development and customer tech support to help school departments, faculty, and students in using the systems and associated academic applications on a daily basis. Her tech support also includes analyzing the use of the systems and applications, detecting and solving technical issues. Alice helped the school web system migrate from Microsoft IIS to Drupal, and worked with campus DIT to evaluate the LMS system and migrated Blackboard to Canvas. Customer satisfaction has always been her goal.