Senior Director, Customer Account Management
Cynthia joined the Office of Career Services (OCS) in 2008 and has over 20 years of experience in customer service and relations, project management, recruiting, and human resources. She works with new and established employer partners to develop strategies and initiatives to assist in their efforts to recruit students at the Robert H. Smith School of Business. As senior director, she leads the Customer Account Management (CAM) team which coordinates the day-to-day operations of on-campus recruiting activities. Cynthia works closely with key stakeholders in the planning, execution and delivery of career fairs, recruiting expos, networking events, innovative learning outcomes, and other key events. She has developed and worked on several key initiatives to enhance the “Employer Experience” including the Employer Forum, the Employer Appreciation Event, and the OCS Corporate Sponsorship Program.
Cynthia is a member of the Eastern Association of Colleges and Employers (EACE) and National Association of Colleges Employers (NACE), where she has served on committees. She also serves as an advisor for a UMD’s Celtic Grace Dance Troupe. Prior to joining OCS, Cynthia worked both in the retail and hospitality industries. She was responsible for sales, operations and recruiting top talent. She holds a bachelor’s degree in business administration with a minor in human resources management. She is currently working on her master’s in human resources management. Cynthia is a dance and soccer mom and currently lives in Maryland with her two children.