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$25 Billion Wasted By Poor Communication in Health Care System

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The Robert H. Smith School of Business is an internationally recognized leader in management education and research. One of 12 colleges and schools at the University of Maryland, College Park, the Smith School offers undergraduate, full-time and part-time MBA, executive MBA, online MBA, specialty master's, PhD and executive education programs, as well as outreach services to the corporate community. The school offers its degree, custom and certification programs in learning locations in North America and Asia.

Mar 01, 2009


Inefficiencies caused by poor communication in the national health care system wastes about $25 billion per year of caregiver time and resources, according to a research briefing published by the Smith School’s Center for Health Information and Decision Systems (CHIDS). The briefing is based on research by Ritu Agarwal, Robert H. Smith Dean’s Chair of Information Systems and director of CHIDS; Daniel Z. Sands, senior medical informatics director, Cisco Internet Business Solutions Group and assistant clinical professor of medicine, Harvard Medical School; and Jorge Diaz-Schneider.

To read more about this research or learn more about CHIDS,

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