Victor Mullins, associate dean of the undergraduate program at the University of Maryland's Robert H. Smith School of Business, recently interviewed Smith Sophomore Kristin Woo ’19 to discuss how she is “pioneering her path” during her Smith journey. This past summer, Kristin was an Accounting Intern for I.L. Creations in Rockville, Maryland. She is currently a student in the Global Mindset Colloquium and a Member of Primannum Honor Society.
Fall 2016 edition of Smith Business magazine.
Don’t let your guard down just because a customer service agent has a disarming smile. New research from Smith School professor Hui Liao shows that companies can be friendly and unscrupulous at the same time. "Service climate is distinct from ethical climate," she says. “It’s possible to do harm, but to do it in a nice way.” Some companies even use flattery and attentiveness to compensate for their
On Oct. 17, 2016, undergraduate students at the University of Maryland’s Robert H. Smith School of Business who are in the Hospitality Business Fellows (HBF) program traveled a few miles down the road to visit the headquarters of Chesapeake Hospitality, a nationally-recognized hotel management company.
Air passengers are poised for improved baggage handling as a result of a broader set of forthcoming rule changes from the U.S. Department of Transportation. Smith School professor Martin Dresner says the new rules won't significantly hurt airlines, which already do a pretty good job of delivering bags reliably and on time. He says one possible winner might be Southwest Airlines.