How Can Leaders Recover After a Fall?

Women Leading Research 2019: Jennifer Carson Marr

Mar 28, 2019
Management

SMITH BRAIN TRUST – When lifestyle guru and entrepreneur Martha Stewart was convicted in March 2004 of lying to investigators, her namesake company’s share price dropped amidst speculation that her media empire was ending. But Stewart proactively opted to serve her prison sentence while appealing the conviction.

This, in addition to an intensive public relations campaign, led her to a standing ovation from employees upon return in 2005 to her company. She went on to rejoin the board of directors and reclaim her position as chairwoman. 

Though an extreme example, Stewart’s story “illustrates that in some cases, stakeholders in the organization continue to believe in the prominent person’s legitimacy even after they have lost status,” says Maryland Smith’s Jennifer Carson Marr, co-author of “After the Fall: How Perceived Self-Control Protects the Legitimacy of Higher-ranking Individuals After Status Loss” with Nathan C. Pettit (NYU Stern) and Stefan Thau (INSEAD).

Marr and her co-authors conducted two experiments and a critical incident field study. They concluded that “status loss of high-ranking individuals prompts internal stakeholders to scrutinize them and re-evaluate whether they were truly deserving of their high rank. If such leaders subsequently are perceived as displaying high self-control – like persisting at difficult tasks, staying focused, regulating emotions and being professional --they protect their legitimacy.” 

An example here is a chef whose restaurant falls off a featured ‘Top 10’ list but still carries on with planning the menu, ordering supplies and coordinating the work of the kitchen and staff.

Conversely, displaying low self-control after status loss will lead internal stakeholders to challenge that leader’s authority, which can make the leader ineffective in the short-term, and ultimately undermine the leader’s ability to retain their position in the long-term.

A broad spectrum of reasons can lead to status loss. In their critical incident study Marr and her co-authors found the most common factors to be interpersonal (e.g., showing favoritism; 30.7%), task-related (e.g., decision-making error; 27.1%), unknown (25.3%), or ethical (e.g., dishonesty; 23.5%). A smaller number resulted from organizational changes (e.g., organizational restructuring; 12.1%). 

However, in their experiments, Marr and her colleagues examined examples of status loss where the reason is unknown to the internal stakeholder. “We deemed this assumption realistic as internal stakeholders may not always be privy to the underlying circumstances and reasons for why a higher-ranking individual failed on a particular dimension (e.g., whether the lawyer lost the client for performance, interpersonal or ethical reasons),” she says.

Read more: "After the Fall: How Perceived Self-Control Protects the Legitimacy of Higher-ranking Individuals After Status Loss" is conditionally accepted at Organization Science.

Jennifer Carson Marr is an assistant professor in the Management and Organization Department. She received her PhD in organizational behavior from London Business School.

Research Interests: Understanding the ways in which people are affected by status and setbacks at work. In her primary area of research, she focuses on the psychological and behavioral consequences of experiencing setbacks at work, and the ways that people can be more resilient to those setbacks. Her secondary area of research on motivation explores how people’s motivational goals (e.g., selling orientation) can sometimes lead to counterproductive behavior at work.

Selected accomplishments: Best paper awards at the Academy of Management Meeting in 2011 and 2016; published in top academic journals including Academy of Management Journal, Organizational Behavior and Human Decision Processes, and Psychological Science; profiled in various media outlets including The Washington Post and Financial Times.

About this series: Maryland Smith celebrates Women Leading Research during Women’s History Month. The initiative is organized in partnership with ADVANCE, an initiative to transform the University of Maryland by investing in a culture of inclusive excellence. Other Women's History Month activities include the eighth annual Women Leading Women forum on March 5, 2019.

Other fearless ideas from:  Rajshree Agarwal  |  Ritu Agarwal  |  T. Leigh Anenson  |  Kathryn M. Bartol  |  Christine Beckman  |  Margrét Bjarnadóttir  |  M. Cecilia Bustamante  |  Jessica M. Clark  |  Rellie Derfler-Rozin  |  Waverly Ding  |  Wedad J. Elmaghraby  |  Rosellina Ferraro  |  Rebecca Hann  | Amna Kirmani  |  Hanna Lee  |  Hui Liao  |  Jennifer Carson Marr  |  Wendy W. Moe  |  Courtney Paulson  |  Louiqa Raschid  |  Rebecca Ratner  |  Rachelle Sampson  |  Debra L. Shapiro  |  M. Susan Taylor  |  Niratcha (Grace) Tungtisanont  |  Vijaya Venkataramani  |  Janet Wagner  |  Yajin Wang  | Liu Yang  |  Jie Zhang  |  Lingling Zhang

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About the Expert(s)

Jennifer Carson Marr

Dr. Jennifer Carson Marr is an Assistant Professor in the Management and Organization Department, at the Robert H. Smith School of Business, University of Maryland. She received her PhD in Organizational Behavior from London Business School.

Professor Marr's research examines the dynamics of status hierarchies and motivational goals. Her research was awarded the Best Paper Award at the Academy of Management Meeting, it has been published in top academic journals including Academy of Management Journal, Organizational Behavior and Human Decision Processes, and Psychological Science, and it has been profiled in various media outlets including The Washington Post and The Financial Times.

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