News & Events

Jul 21, 2017
World Class Faculty & Research
Comments Comments

J.Crew is battling some choppy seas. It's had 10 consecutive quarterly sales declines, two straight years of losses, and now the iconic, classic clothier is swimming in more than $2 billion in debt. Its longtime style maven and creative director Jenna Lyons is out, as is its once-celebrated CEO Mickey Drexler. It's paddling against unprecedented challenges from fast-fashion retailers and e-commerce competitors. And now as J....

Jul 19, 2017
World Class Faculty & Research
Comments Comments

BBCThe BBC's "Doctor Who" series has long embraced the idea of change. It's been written into the script for years, with the timelord protagonist's biological ability for regeneration and new incarnations. Now the series is preparing for what is perhaps its most striking transformation. For the first time in the British sci-fi series' 54-year history, the Doctor will be portrayed by a woman. Experts at the Smith School share...

Jul 14, 2017
World Class Faculty & Research
Comments Comments

When a hot designer wants a blast of interest in a new product line, there's a single strategy that has recently risen to the top: The drop. It's the sudden availability of a buzz-worthy new item, online or in a limited location, and in very limited quantities. If you want to get it, you gotta move quickly. The drop is a competitive shopping sport. And that's precisely the point. The Smith School's Amna Kirmani...

Jul 13, 2017
World Class Faculty & Research
Comments Comments

Research into managing consumer word-of-mouth communication by David Godes, professor and chair of the Marketing Department at the University of Maryland’s Robert H. School of Business, has garnered an INFORMS Society for Marketing Science “Long Term Impact Award” for 2017.

Jul 12, 2017
World Class Faculty & Research
Comments Comments

Amazon's Prime Day summer sale, now in its third year, is becoming something that even the e-commerce giant might not have intended. It's becoming a big day for its rivals. The midsummer hype about deals online is having an impact beyond Amazon's seemingly endless website, says the Smith School's P.K. Kannan. "If the other retailers have a significant presence online, then they can expect what we call 'spillover...

Jun 30, 2017
World Class Faculty & Research
Comments Comments

It looks like Facebook has been sending friend requests to Hollywood. The social media giant has reportedly been talking with Hollywood studios and agencies about creating original television content to launch on the social-media platform by late summer. And this could be a big deal. The news comes as Facebook has crossed another stunning milestone, notching 2 billion active monthly users. With that kind of reach,...

Jun 29, 2017
World Class Faculty & Research
Comments Comments

The Journal of Service Research (JSR) has been ranked No. 4 of 121 journals for its impact on business research published in 2016.

Jun 29, 2017
World Class Faculty & Research
Comments Comments

The 2017 Frontiers in Service conference was held at the Gabelli School of Business, Fordham University, in New York, June 22-25, 2017. Frontiers in Service is sponsored by the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business, as well as the American Marketing Association, IBM, Informs, and the Journal of Creating Value.

Jun 23, 2017
World Class Faculty & Research
Comments Comments

For Blue Apron, Amazon's blockbuster deal to acquire Whole Foods couldn't have come at a worse time, says Smith School marketing professor Jie Zhang. The New York-based meal-kit delivery service was just beginning the marketing for its initial public offering, in which it hopes to raise more than $500 million, when Amazon.com Inc. announced the $13.7 billion deal that could upend the food-retail industry....

Jun 16, 2017
World Class Faculty & Research
Comments Comments

The U.S. grocery industry is bracing for a shakeup, and a potential price war, as one German supermarket chain seeks to make its debut and another looks to expand its reach. German grocery chain Aldi says it will invest $3.4 billion to broaden its U.S. footprint, adding 900 new stores by 2022. German rival Lidl, meanwhile, is opening its first U.S. stores this month, with plans to open 100 by next summer. The added competition in...

Pages