Journal of Service Research

The Journal of Service Research, considered the world’s leading journal in service research, is indexed by the Social Science Citation Index, ABI/Inform, and other leading publication indexes. Founded by Roland Rust, Executive Director of the Center for Excellence in Service, JSR features an Editorial Board made up of the world’s leading service experts, from both academia and the business world. The journal is sponsored by the Center for Excellence in Service, in conjunction with Sage Publications. JSR is published quarterly, and new article submissions are being accepted. JSR has earned an international reputation as a necessary resource for academics and business people with an interest in knowing the latest research results in service.

The purpose of the Journal of Service Research is to be a first-rate outlet for the best service research. The journal is international in scope, in keeping with the increasing globalization of business, multi-disciplinary, in keeping with how the best management is done, and relevant to the business world, in a majority of its articles. JSR strives to be the leading outlet for the most advanced research in service marketing, e-Service, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, and the economics of service.

The Journal of Service Research is an "academic" journal in terms of rigor, but a "managerial" journal in that its articles are readable and have practical content.

Incoming Editor: Michael Brady, Carl DeSantis Professor and Chair of Marketing Department, Florida State University

Editor: Mary Jo Bitner, PetSmart Chair in Services Leadership and Professor of Marketing, Arizona State University

Past Editor: A. Parasuraman, James W. McLamore Chair in Marketing, University of Miami

Founding Editor: Roland T. Rust, David Bruce Smith Chair in Marketing, University of Maryland

Back to Top