2018 Frontiers in Service Conference to Be Held in Austin
The 27th annual Frontiers in Service Conference will be held in Austin, Texas, on September 6-9, 2018. Hosted by Texas State University, the conference is sponsored by the American Marketing Association and INFORMS. Founded by Roland Rust in 1992, the conference is also sponsored annually by the Smith School's Center for Excellence in Service. This year's co-chairs of the conference are Ray Fisk, Sid Anderson, Linda Nasr and Steve Rayburn.
Founded in 1992 by Roland Rust, the Frontiers in Service Conference is considered by many to be the world's leading annual conference on service research. The conference is global and draws attendees from dozens of countries from all over the world. It is sponsored by INFORMS, the American Marketing Association, and the Center for Excellence in Service at the University of Maryland, and is hosted by various organizations worldwide. The conference is held outside the United States every third year. In recent years the conference has been held in Taiwan, Australia, and the Netherlands.
The Frontiers in Service Conference features a unique international mix of business people and academics, and a cross-functional list of topics, including service science, service innovation, service marketing, service operations, service human resources, service information technology, e-service, service innovation, and customer relationship management. Speakers at the conference include many of the world's leading service experts, including high-ranking executives and prominent academics.