News & Events

The CES offers research, educational, and networking opportunities, adding to the intellectual vibrancy of the Smith School. Our Annual Frontiers In Service Conference held annually in June brings scholars and managers from all over the world to present their cutting edge service research. 

Use this page to check out the latest news, feature stories, and upcoming events for the Center for Excellence in Service at Smith.

Jun 29, 2017
World Class Faculty & Research
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The Journal of Service Research (JSR) has been ranked No. 4 of 121 journals for its impact on business research published in 2016.

Jun 29, 2017
World Class Faculty & Research
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The 2017 Frontiers in Service conference was held at the Gabelli School of Business, Fordham University, in New York, June 22-25, 2017. Frontiers in Service is sponsored by the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business, as well as the American Marketing Association, IBM, Informs, and the Journal of Creating Value.

Jun 14, 2017
World Class Faculty & Research
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The University of Maryland’s Robert H. Smith School of Business is excited to announce some favorite books in the 14th Annual Top-10 Summer Reading List for Business Leaders for 2017, as recommended by faculty members.

May 16, 2017
World Class Faculty & Research
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The Norwegian School of Economics (NHH) has named as an Honorary Doctor Roland Rust, Distinguished University Professor and David Bruce Smith Chair in Marketing at the University of Maryland’s Robert H. Smith School of Business.

May 02, 2017
Experiential / Reality-based Learning
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Undergraduate students in the Hospitality Business Fellows program at the University of Maryland’s Robert H. Smith School of Business were treated to a “hard hat” tour of The Hotel at the University of Maryland on April 28, 2017.

Apr 13, 2017
World Class Faculty & Research
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Recent backlash against United Airlines following an incident at Chicago’s O’Hare International Airport does not surprise Smith School professor Roland Rust. He had his own run-in with United in 2016. Rust's research suggests that most big companies, including United, focus too much on productivity and pay a price in terms of customer satisfaction....

Apr 10, 2017
World Class Faculty & Research
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Big data, business intelligence, predictive analytics, key performance indicators, risk analysis, marketing research – these buzz terms are prolific in the C-suite. At the Inaugural Smith Analytics Conference on April 21, 2017, in Washington, D.C., attendees will learn how to leverage the latest analytics best practices to help improve your company’s bottom line.

Mar 25, 2017
World Class Faculty & Research
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Let’s say your company has had a very profitable year, and has decided to reward you, one of its top contributors, with a handsome, 8 percent pay increase. Well done. Now, let’s say it’s just before the holidays. Should your friends and relatives expect an 8 percent raise in your gift-giving budget? No. They should expect even more than that, says research from Smith School professor Janet Wagner. She...

Mar 16, 2017
World Class Faculty & Research
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Lego Ideas, Dell’s IdeaStorm and My Starbucks Idea exemplify how consumers are interacting with firms to innovate. “Creating and nurturing partnerships with key customers and enabling them to customize products and services may be a more effective way to innovate, than by doing customer surveys,” says Smith School professor Sunil Mithas, whose recent research with two co-authors underlies the paradigm shift in...

Feb 02, 2017
World Class Faculty & Research
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Fox was unexpectedly scrambling this week to sell the last remaining in-game commercial spots for the Feb. 5 matchup between the New England Patriots and the Atlanta Falcons. Typically, 90 percent of the commercial airtime is sold by October, as advertisers look to stage a presence during one of the year's most-watched television events. This year, however, Fox didn't hit that benchmark until December. Is the lag a harbinger for...

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