Smith Operations

The Office of Smith Operations, located on the first floor of Van Munching Hall (VMH) Suite 1306, is charged with providing the daily facilities and operations to support faculty, staff, students, alumni, and visitors for the Robert H. Smith School of Business. Smith Operations also serves as the first point of contact for many external visitors (student, faculty, and business professionals) to the Smith School. In addition, some of the services offered by the office of Smith Operations include but are not limited to: 

  • Business card orders (faculty & staff only)
  • Cell phone plan changes & hotspot service only; cell phone orders should be submitted through Smith IT
  • Disability Support Services (DSS) for exams (faculty members or department coordinators only)
  • ID card access (classrooms, conference rooms, offices, suites, etc.)
  • Keys for offices (faculty, staff, student groups, etc.)
  • Lost & found
  • Mailroom
  • Maintenance & repair issues for Van Munching Hall
  • Supplies
    - Office supply orders
    - Testing supplies: Scantron & exam booklets (faculty & department coordinators only)
  • Stationery - letterhead, envelopes, name tags, notepads, etc.

Reservation Requests for Smith School (non-academic only)

VMH classrooms, conference rooms, and other venues

All Smith School (offices & groups) reservation requests MUST be submitted through the Smith scheduling system.

Tables (limited 6-foot tables are available on a first-come, first-served basis)

All Smith School (offices & groups) table requests MUST be emailed to with the following information:

  • Smith office or group name
  • Contact person & phone number
  • Number of tables needed
  • Date(s) & times needed

Tables are to be picked up and returned by the office or group to the Office of Smith Operations storage closet and a representative should come to our office 1306 VMH or call 301-405-2189 to have a member of our team to escort you or meet you at the table closet.

Requests for All Non-Smith School groups and offices (non-academic only)

All Non-Smith School groups and offices should email reservation requests for Smith School venues (Van Munching Hall, Reagan Building & BioPark) should be submitted to the Smith venues team:

Hours of Operation (subject to change for University holidays, breaks or closings)

Fall & Spring Semesters

  • Monday through Thursday 8 a.m. to 5 p.m. (Office is staffed by UMPD auxiliary staff 5 - 10 p.m. for emergencies, building issues & access or general staffing)
  • Friday 8 a.m. to 5 p.m.


  • Monday through Friday 8 a.m. to 5 p.m.

Contact Information

Office: 301-405-2189
Fax: 301-314-1381
Smith School only: - Use this email to submit all requests, repair & maintenance issues and support requests for the Smith Operations staff.
General Inquiries:


Darrell J. Claiborne
Director of Operations
Tyrone Hagans
Office Supervisor
Miloyka Wilson
Office Clerk


Business Cards

Faculty and staff wishing to order business cards should fill out this online business card order form. Please allow 3-4 weeks for delivery.

Supply Request

Faculty and staff wishing to order supplies should fill out this online supply request form. Please refer to your Guy Brown or Rudolph's catalog when placing the order.

Meeting Room Reservations

To reserve a room in Van Munching Hall, send a request by e-mail to Make sure to include the date, time, and size of the room needed and the name of the event. You will receive a room assignment or regrets by e-mail.

Mail Distribution

Mailboxes for all faculty, instructors and program offices and centers are located in room 1308. Mail is picked up and delivered by the University Mail Services twice daily, at approximately 10 a.m. and 2 p.m. Incoming mail is distributed to mailboxes by the staff of Smith Operations promptly upon delivery. The mail room is accessible at all times via University ID card swipe. Shady Grove campus mail is picked up and dropped off in room 1308 each Monday, Wednesday, and Friday.

All incoming packages are logged into a daily journal by the staff of Smith Operations. Like other mail items, packages are placed in the mailboxes upon delivery. However, written notices are placed in the mailboxes in lieu of packages which are too large.

Acceptable outgoing mail includes: stamped mail, express mail, bulk mail, international mail, and regular first and third-class mail. Stamped mail and regular first and third class mail may be placed in the outgoing mail bins in room 1308. Currently, UPS provides express mail services to the college. Outgoing UPS packages should be placed in the drop box at the top of the stairs on the second floor near the MBA Recruiting Office.

For special instructions and restrictions on outgoing mail (specifically express mail, bulk mail, and international pieces weighing over 1 lb.), please see the staff of Smith Operations or contact the University Mail Services at x5-4473.

Supplies Warehouse

Smith Operations stores and distributes immediate-use office supplies to faculty and staff. To request supplies, to stock for your department, please submit a completed Supplies Request Form to Smith Operations. These forms are available in 1306 or fill our online request form. Requests for supplies are fulfilled within approximately 24-48 hours.

In addition, Smith Operations will coordinate business card, letterhead, envelope, and other printing orders with our printers (University Printing). To request business cards or other printed items, please forward the desired text to Smith Operations or fill out the online request form. Generally, printed items are delivered within three weeks.

Instructional Aids

Exam booklets and Scantron forms are also available from Smith Operations. Scantrons are processed by the Department of Academic Information Services of the College of Computer and Space Sciences. Please contact AITS at 5-2934 with questions regarding this process.

Teaching Evaluation Administration

Teaching evaluation packets are compiled and distributed by the staff of Smith Operations with oversight from the Teaching Enhancement Committee. Teaching evaluations are administered each semester during the last two weeks of classes. Each semester, all faculty receive a letter from the Office of the Dean which outlines the procedures and dates of administration for the evaluations.

Copy Services

A division of the University Business Services is housed within room 1406 VMH. Copy Services, formally known as Media Express, is a full-service copying center which can provide regular or color copies, optical scanning, scan to email, transparencies, bound copies, or course packets for sale in the Reckord Armory or University Book Center. Copy requests should be placed with Copy Services or the request can be emailed to Each faculty member is requested to use their FRS account number for billing purposes. Special rates have been negotiated by the School with Copy Services. If you have copyrighted material that you would like to be copied for mass distribution or inclusion in a course packet, please submit a completed Copyright Permission Form (also available from Copy Services) along with the Copy Request form.

Facilities Management

The staff of Smith Operations is responsible for placing all service calls to Facilities Management. All requests pertaining to office keys, nameplate requests, office moves, furniture, and telecommunications equipment should be directed to Smith Operations. Any problems or concerns with classroom or building maintenance should be directed to Smith Operations. Facilities Management is immediately notified of any problems; response time varies depending on the situation. For building emergencies after hours, please call 301-405-2222.

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