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October
8
Kathryn M. Bartol, Robert H. Smith Professor of Management and Organization
Leadership and Creativity
Watch the highlights

The first stage of innovation is developing creative ideas. When and how does
a leader’s input have the most effect, and when should you give employees the
freedom to experiment? Bartol outlines concrete steps leaders can take to
encourage creativity in the workplace.
November
19
Sandy Boyson, Research Professor
The New Science of X-Treme Supply Chain Management
Watch the highlights

Today’s supply chains are complex, dynamic and
unpredictable, and managers need to know how to better manage risk. Boyson
and Thomas Corsi, Michelle E. Smith Professor of Logistics, are co-directors
of the Center for Supply Chain Management and authors of a new book. They
will discuss the strategies, practices and technologies being used by
executives to overcome the extreme volatility in global supply chains using
examples from their book.
December
10
Roland Rust, David Bruce Smith Chair in Marketing and Distinguished
University Professor
Optimizing Service Productivity
Companies at times pursue service productivity
at the expense of service quality, customer satisfaction, customer
retention, and future sales. How do you find the right balance for your
organization? Discover the managerial implications of Rust’s research into
the factors that affect the optimal level of service productivity.
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