Postini is a SPAM filtering service that is provided with your Smith email
account. If you have a Smith Lotus Notes account, your Postini account has
already been set up for you with default settings to begin filtering spam and
viruses. You do not need to do anything to begin using this service.
It is a flexible product that puts the user in control of spam and viruses.
It is up to you to decide how lenient or aggressive the filters are and/or which
addresses to allow through.
Spam and viruses are quarantined in a password protected message center which
you may access and manage over the web. Once spam and viruses begin to be
quarantined, you will be sent a weekly email notice letting you know that
something is in your Postini Message Center. This email will provide a summary
of the messages that were quarantined and a link to access your Message Center.
Please be sure to check your message center regularly to ensure that important
messages are not being blocked by the filter.
How are my existing Lotus Notes mail filtering rules affected?
This spam filtering service is the first line of defense. You shouldn't
need mail rules for spam but can still use them to sort mail that gets thru the
From the Message Center you can recover messages that should
not be quarantined, delete the rest, and change the settings
to determine how aggressive or lenient you prefer it to be.
If you see that there is an email that you do want, you can
teach Postini to always allow mail from that sender, or just
open it this one time. If there is nothing you want, you
may delete them or just let them live there, the Message
Center will automatically clean out the oldest messages if
it runs out of space.
To Login to Postini click the link in the quarantine email when you receive it,
or go to
In addition to seeing what has been quarantined, you can change settings,
add/remove approved senders, set the strength of the filters, and reset your
password. To take a look at your Postini Message Center settings login as
described above, or alternately you can go to
http://www.postini.com and click the Customer Login link in the top right
When you click ?My Settings?:
?Manage Junk Filters? in the My Settings window provides:
Junk Email Blocking -
Go to "Settings > Junk Settings > Manage Junk Filters" make sure that the "Junk
Email Blocking" is ACTIVATED.
Overall Junk Filter -
If you still receive a lot of spam set the filters to be more aggressive.
You can also set different levels for the various types of spam that are
received by clicking the "Show Category Filters".
Save any changes you have made here by clicking the "Save Settings" button.
After a few weeks of teaching Postini what your preferences are, you should find
that you can log in less frequently.
What can I do about SPAM that gets through the filters?
It appears spammers make a good living at getting through the barriers we
build! They will always work to sneak past any SPAM Filtering tool. However,
there are steps you can take to help fight back.
If you get a spam message, the best thing to do is to report it to Postini.
They will then examine the message for identifying features that they can use to
tweak the spam filters to do a better job in the future. The reporting procedure
is a little technical but you can follow the steps listed here on the Postini
Once you have sent the spam message to Postini you can delete it from your
mailbox. There is no need to forward the spam message to the Helpdesk. They
cannot submit the message on your behalf because important headers are lost in
the process of forwarding.