Support During Normal Operating Hours
The Smith IT Suite is
located in 3520 VMH
Normal Office Hours are
Mon-Fri; 8am-6pm & Sat 10am-8pm
Contact us by calling
301-405-2269 or Email us at
helpme@rhsmith.umd.edu
Support AFTER normal operating hours
The Office of Smith IT
Suite closes at 6pm however, Extended User
Support Phone Services are available until
10pm; Mon-Thu
Contact us at
301-405-2269 during these hours.
Network or server outage AFTER
normal operating hours, weekends, and
holidays
The Office of Smith IT has
a 24x7 Enterprise Infrastructure Emergency
Response Team.
We have deployed pro-active
monitoring tools for the Smith School
network infrastructure that continuously
monitor system availability and network
performance. Our on-call response team is
immediately alerted to system failures of
network services, devices, and critical
business applications. In most cases,
problems are identified and fixed without
major impact to our customers. While we
generally know about system outages before
our customers do, customers should still
report suspected outages by calling
301-405-2269 or emailing us at
helpme@rhsmith.umd.edu.
Support for my Special Event,
Video Teleconference (VTC) or Audio
Teleconference (ATC)
To request AV support
services, please fill out the
Audio Visual Request, and we will contact you to verify your needs. While our
primary role is to provide classroom
support, we cannot guarantee support for AV
requests given less than 24 hours notice.
Any support needed
outside of regular business hours, or that
create greater demands than usual on our
support team during normal business hours
will be subject to a fee to be set by Audio
Visual Services Management. View
information about our
Rates and Services or find other
University Facilities Providing
Videoconferencing Services.
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Classroom Support in Van Munching
Hall?
Please use the “Call
for Assistance” button on the touch
panels. Support is available whenever
classes are in session Mon-Thu, 7:00am
-10:00pm and Fri, 7:00am - 6:00pm. AV
support staff is located in Master Control,
Room 1530A, AFTER normal Help Desk
hours, or you may call x52269 or x55213.
Contact your
Divisional Technology Officer for
discipline-specific technology needs!
Academic Departments
have a technology officer who can assist
with discipline specific applications and
technology needs. Their focus is on
technology needs unique to that department
or outside the scope of central Smith IT.
Routine desktop support calls should
continue to be directed to the Helpdesk.
Satellite Campus Technical Support
Washington, DC Technical Support
Mr. Michael Pressley,
Technology Coordinator, Part-time MBA
Program, is the main contact for the
Washington, DC campus. His office is
located in the Concourse Level suite.
Phone: 202-289-7535 or 240-533-5217
email:
mpressle@rhsmith.umd.edu.
Baltimore
Support
Christina Burke is the main contact for the
Baltimore campus. Her office is located at:
655 W. Lombard
Street, Room 300
Phone: 410-706-4910
email:
cburke@rhsmith.umd.edu
Shady
Grove Technical Support
Technical Support
Shady Grove OIT
Phone: 301-738-6363
Email:
usg-helpdesk@umd.edu
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