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If you
are using University funds to purchase equipment,
the Office of Smith IT can help you make your
decision and can sometimes even get a better price
on an item if we can tack your order onto a bulk
purchase, so feel free to contact us for advice.
It is not required that we be involved, but
please be aware that our ability to provide support
for non-standard systems is limited, so contacting
us first may be an important factor in making your
decision.
See
http://www.rhsmith.umd.edu/smithit/itpolicies.html#buying
for more information about our resources for
supporting non-standard computers and
peripherals.
Once
you make your selection, the Business Office can
order the items you choose and charge your
university account directly. The person in that
office who manages your account can help you place
the order. They will track the order and see that
the appropriate account is charged. When your
purchase arrives simply email
helpme@rhsmith.umd.edu if you want a technician
to help you install it.
You can shop from any vendor you
prefer, but here are a couple of commonly used
websites that give you UMD pricing:
Dell and Apple computers:
Go to
OIT's ACT - Academic
Computers for Terps page.
Log in with your University Directory ID (the same
login you use for Blackboard, eSmith portal, or
timesheets.umd.edu). The prices for personal use
are different than those when using University
funds, so if you plan to use a University account
make sure you select “institutional purchases”
rather than “personal purchases”.
NOTE: Their
offerings may be different than our "standard"
computer. Since support by this office for
non-standard computers is different than support for
standard systems, please make sure you check with a
consultant from our Helpdesk before you purchase
your system if you will ever need our help
installing or troubleshooting this computer.
HP
printers:
UMCP
contracted vendor, ISMART, has always had
competitive prices for HP printers. The way to
receive their discount on is to decide which printer
models you're interested in from some other source
first - you can get information about models from
HP's website if you don’t know what you want - and
then call ISMART for their UMCP price.
As
always, the Business Office can help you place the
order if you're using a UMCP account. Just take
them the part number you want them to order.
NOTE:
Don’t forget to get a cable to connect the
printer to your computer!! They never
ship with a cable and we don’t maintain a stock of
them. ISMART can help with this.
Help Desk
When you have a problem, always start by
contacting the
help desk. If the help desk staff are
unable to assist you, they will escalate
your call to the appropriate person.
Contacting the help desk is the best way to
ensure that your call reaches the
appropriate person. Often, there are
several people who can resolve the problem,
but directly emailing or calling them may
mean a longer wait time due to other
responsibilities, illness or vacation.
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