Audio-Visual Services

Supported AV Services
Contact AV team
Hours of Operation
Special Support-Events

Smith IT AV Staff enhance the classroom experience by providing support to professors to reach students with the latest classroom technology available.

The Audio/Visual group is equipped to provide and assist with digital presentations over a plethora of mediums, including audio and video teleconferences, lectures, panel discussions, and content sharing.

Lecture Capture with Panopto and Content Sharing through Adobe Connect virtual meetings are both available in our Classrooms.  Please contact the AV Support team in advance, using the Audio Visual Request form, if you need help setting up either of these in the classroom.

To request AV services, please fill out the Audio Visual Request in advance, at least three business days prior to the event.  After the request is received and processed, you will receive a confirmation of your request.  No request will be scheduled if a reservation is not made for the space.

In the event of an AV emergency within a classroom, please use the Call for Assistance button on the touch panel first.  That is your fastest way to reach classroom support.  If this fails, please call x55213 using the existing house phones throughout the school or 301-405-5213 from any other phone.

In the event of an AV emergency within a classroom, please use the Call for Assistance button on the touch panel first.  That is your fastest way to reach classroom support.  If this fails, please call x55213 using the existing house phones throughout the school or 301-405-5213 from any other phone.

All equipment reservations must be submitted via our AV Request online form. If you are making a reservation with less than 3 days prior to your event, you should call the AV Manager at x59548 or if no answer, Master Control, x55213, after filling out the form.

At all other times, you may call the Helpdesk at x52269 and they will direct your call.  Outside of Helpdesk hours of operation AV services staff may be found in:

  • Master Control, Room 1530A, x55213 OR

Hours of operation

The Control Room is staffed for technical assistance whenever classes are in session. Normally that means:

  • Monday through Thursday, 8:00am until 10:30pm
  • Fridays, 8:00am to 6:00pm.
Adjustments are made during the Winter and Summer sessions depending on the times that classes are scheduled.  Any support needed outside of regular business hours, or that creates greater demands than usual on our support team during business hours must be approved by the Audio Visual Manager.

Requesting Support for Special Events

Any support needed outside of regular business hours, or that creates greater demands than usual on our support team during normal business hours must be approved by Audio Visual Services Management.  Any event that is not Smith School related will be subject to a fee determined by the Audio Visual Manager and Smith IT management.