About Us - Staff Profiles

 

Directors
Academic Technology
Audio/Visual Support
Divisional Technology Officers
Enterprise Infrastructure
Help Desk/User Support

Holly MannHolly Mann - Director of Smith IT - The Boss
hmann@rhsmith.umd.edu, x52271

As the Director for the Office of Smith IT, Holly is responsible for implementing technology strategy, managing the use, deployment and support of technology throughout the Smith School. She establishes operational objectives, policies and procedures, oversees budget planning, and sets both tactical and strategic priorities for the department.

Charles (Chuck) LaHaie - Assistant Director - Financial Markets and Research Labs
clahaie@rhsmith.umd.edu, x52269

Chuck is responsible for procurement, installation, maintenance, and development of all financial and accounting software products and databases for the Smith School. These include real-time services (Thomson Reuters Eikon and Bloomberg Professional) and other products (CRSP, Compustat, Mergent, S&P's Capital IQ, ThomsonOne.com, Datastream, etc.). He is also responsible for consulting with and educating faculty and all students on how to use these products and find information, and assisting the faculty in integrating the products and services into the curriculum.  

Chuck has developed and teaches a two semester course on Financial Software as part of the undergraduate Quantitative Finance Fellows program.  Chuck also monitors and tracks all Smith I.T. budget expenditures.  Chuck has a B.S. in Mathematics from the University of Detroit, an M.S. in Computer and Information Sciences from The Ohio State University, an M.B.A. from the University of Vermont, and an M.S. in Business - Finance from the University of Maryland Smith School of Business.


The Academic Technology team helps Faculty and Staff use instructional technology such as Canvas, Panopto Lecture Capture, Web Conferencing software, Turning Point 'Clickers' and tablet computers in the classroom.  Our team is also responsible for the Smith IT website, new Faculty IT Orientation, are System Administrators for the Business School Canvas presence and oversee the software installations in VMH classrooms and open labs. 


Mary Maxson -
Assistant Director for Academic Technology 

mmaxson@rhsmith.umd.edu, x58997

As the Instructional Technology Team leader,  Mary works on initiatives to help Faculty and Staff utilize existing technology resources effectively, and makes recommendations when existing resources don't meet a need. She works with other groups to develop and maintain the software image in the classrooms and labs.

Alice (Hua) Zhang - Academic Technology Specialist
azhang@rhsmith.umd.edu, x55770

Alice provides day to day support for online courses and other Academic Technologies. She responds to various user requests, works with other groups on campus and vendors to maintain systems and services. She is also responsible for certain Smith school Web server access requests and helps with website migration related questions. She also maintains content of Smith IT website together with other team members.

Theresa Ewing -  Academic Technology Specialist
tewing@rhsmith.umd.edu, x55274

Theresa assists in the day to day operations of Smith IT by scheduling and coordinating training classes and meetings; maintaining documentation for Smith IT; drafting communications for the community; and managing content for the Smith IT website and IT News Blog.

The A/V team make sure all the classroom and conference rooms are in working order at the beginning of the day, during the day, and at the end of the day.  They are the first to arrive and the last to leave.  These are the people that work in the background and make sure any special event in VMH goes smoothly.


Ben Rose - Manager, Audio Visual Services
brose@rhsmith.umd.edu,  x59548

Ben is responsible for the daily Audio Visual support activities of the Smith School. These activities include supervision of the Audio Visual Team which includes fulltime and student technicians; coordination of routine and unscheduled maintenance and repairs; Technical contact for special events, programs or other events with special AV needs; Smith school technical advisor on matters concerning VMH technology upgrade projects, Ronald Regan Building Classroom upgrades and technical support at Smith School BioPark in Baltimore. 

Greg Hull
ghull@rhsmith.umd.edu,  x56601

Greg is the Senior Audio Visual technician and daily supervisor of the audio visual technicians. He provides technical support for the Smith School classes, Special Events and other projects. He is the Lead Technician for support of the Executive Education Programs.  He also provides helpdesk support, server and network support. He brings troubleshooting knowledge, equipment repair and servicing experience to Smith IT.  Greg coordinates digitizing classroom recordings and makes them available on the web for students and faculty, coordinates  transfers of the videos onto DVD.

Garrett Mollman
gmollman@rhsmith.umd.edu,  x47715

Garrett is an Audio Visual technician providing support for the classroom and conference room AV systems as well as AV systems for events in Van Munching Hall. He also provides support for Panopto and Adobe Connect recording / web conference software.

Warren Pointer
wpointer@rhsmith.umd.edu,  x52578

Primary duty is to support the electronic audio visual and computer technology used by the Robert H. Smith School of Business instructors to teach students in all classrooms, conference rooms, labs and auditoriums within Van Munching Hall. Such classroom technology support can entail troubleshooting of systems, shared resource systems operation, equipment maintenance, end user training, end user system assistance, repairs to the component level, and system upgrades.


Paulina Rodriguez
prodrigue@rhsmith.umd.edu,  x55213

Paulina is an Audiovisual Technician. She provides server and network support in the classrooms, conference rooms, labs and auditoriums. She also provides support at events for the Robert H. Smith School of Business

DTOs are the technology ambassadors between Smith IT and the departments in the Smith school.  They are the "go to" person for all technology needs for each department that they work with.


Holly Zhang - Supply Chain and LBPP
hzhang@rhsmith.umd.edu, x52850

Holly is in charge of the Supply Chain lab and applications installed there.  She is available to all LBPP faculty to discuss discipline specific technology needs.

TBD - DOIT
@rhsmith.umd.edu, x58190

As Departmental Technical Officer,    serves as a technical resource for faculty, staff and students. participates in various faculty research related projects, computing requirements, develops short- and long-term plans to meet these needs, and assists with departmental computing initiatives as appropriate. also support for classroom teaching and lab session instruction on courses which focus on programming languages, servers and databases. As a departmental liaison, will work closely with the Office of Smith IT in communicating short- and long-term needs about pending school-wide technology initiatives and in sharing this information with the Department of Decisions, Operation and Information Technologies.

Vinesh Gupta - Marketing and M&O
vinesh@rhsmith.umd.edu, x54245

As a dual role, Mr. Gupta serves as DTO for the Marketing and M&O departments, working with the Chairs of these departments to meet specific departmental technology projects. Some of the projects include 360 degree studies, technical management of Behavioral Lab, management of Eye Tracker Lab, management of SSRN RPS/WPS and assisting faculty in the both departments on their academic or research technical projects. This includes project management, installation and management of multiple UNIX servers, assistance in purchasing hardware and software that fit special computing needs, collaboration within different units and maintain expertise in constantly changing computing technologies to help the departments and Smith School use computing more effectively.

He helps with the implementation, development and deployment of research servers, storage, software packages and align processes, tools, and other best practices with the goal of creating a deeper bench of resources to assist in the ongoing support, maintenance, and evolution of the RC systems platforms. It includes meeting with decision makers, and end users to define business and operations requirements, SLAs and approaches that meet the needs of the research community.

In addition, Mr. Gupta's role with RC at Smith School enables researchers to utilize computation effectively in their research activities by providing computational resources, expertise, and support. The current RC infrastructure provides faculty and researchers with the tools they need to take on medium to large-scale computing challenges.



Charles (Chuck) LaHaie - Assistant Director - Financial Markets and Research Labs
Finance and Accounting DTO

clahaie@rhsmith.umd.edu

Chuck is responsible for procurement, installation, maintenance, and development of all financial and accounting software products and databases for the Smith School. These include real-time services (Thomson Reuters Eikon and Bloomberg Professional) and other products (CRSP, Compustat, Mergent, S&P's Capital IQ, ThomsonOne.com, Datastream, etc.). He is also responsible for consulting with and educating faculty and all students on how to use these products and find information, and assisting the faculty in integrating the products and services into the curriculum.

Chuck has developed and teaches a two semester course on Financial Software as part of the undergraduate Quantitative Finance Fellows program. Chuck also monitors and tracks all Smith I.T. budget expenditures. Chuck has a B.S. in Mathematics from the University of Detroit, an M.S. in Computer and Information Sciences from The Ohio State University, an M.B.A. from the University of Vermont, and an M.S. in Business - Finance from the University of Maryland Smith School of Business.

These are the people that work behind the scenes.  They make sure all the servers that keep the Smith school running are secure and update-to-date.  Such servers include the Smith School website, Domino servers (RHSmith email, UNET, Networth, etc.), MySmith portal, Blackberry Enterprise Server (BES), and lots more.


Christopher Gleeson - Manager, Messaging & Collaboration 
cgleeson@rhsmith.umd.edu, x58012

 

Roy Corona - Associate Director for Operations
rcorona@rhsmith.umd.edu, x52269

Roy oversees the Service Desk, Classroom Support team and is involved with the day to day operation of network infrastructure, server maintenance, server upgrades, new server installations of Windows 2003, Windows 2008, Linux, and application operations for the Business School.

Until a Helpdesk Manager can be hired, he is acting Procurement Consultant too.

Suzanne Hurley - Applications Engineer
shurley@rhsmith.umd.edu, x58180

Suzanne is our Citrix Administrator. She manages SmithApps, classroom/lab image for DC and Baltimore, and the MacLab. She is involved with making sure our classrooms and labs are up and running and monitoring our VMWare infrastructure.

Michael Mazzotta - Assistant Director, Enterprise Application Architect
mmazzotta@rhsmith.umd.edu, x59557

Michael works with many of the departments in the school to assist with implementation and configuration of specialized or custom applications. His behind the scene efforts with Extract Transform Load (ETL) to transfer records and reporting data improves the utility of the systems. His current projects include the use of these popular platforms Salesforce, Drupal, WordPress and Google Apps.

The Help Desk is the main point of contact for any trouble you may have with your computer or with Smith accounts.


 

Jesse Veihmeyer - Helpdesk Supervisor,  Mobile Specialist
jesse@rhsmith.umd.edu,  x52269

In his capacity as IT Coordinator, he handles and/or escalates trouble calls that come to the Smith IT Help Desk via phone, email or walk-ins  from new account requests to wireless troubleshooting. He and Joel are the Smith IT Mobile Phone Specialists. They also are the first line experts for hardware and software assistance, network issues, and application and internet support.  In addition, Jesse also directly mentors, trains and supervises the Smith IT Help Desk team of student technicians.

Joel Veihmeyer -  Mobile Specialist, Email Specialist, Service Desk Supervisor
jveihmey@rhsmith.umd.edu, x52269

Joel rules technology with an iron fist. When Joel is not busy intimidating computer glitches he spends his time managing and coordinating help requests, email accounts, mobile devices, network connections, student technicians, and free food availability.

Satellite Campus Tech Support

Arimah Williams - Baltimore IT Support
awilliams@rhsmith.umd.edu

Arimah's duties include overseeing the installation and maintenance of hardware and software, troubleshooting hardware, software and network problems, and supporting and maintaining in-house audio-visual equipment all at the Baltimore campus. This includes operating, maintaining, repairing, and ensuring their optimal performance. As an IT coordinator Arimah also provides end-user training and assistance when required.

TBD - DC IT Support
@rhsmith.umd.edu,

As IT Coordinator for the Ronald Reagan Building in DC, a site under direction of the IT Director for the Robert H. Smith School of Business,          works with faculty, staff and students providing IT support including computer hardware and audio visual issues.