About Us - Staff Profiles
Mann - Director of Smith IT - The Boss
As the Director for the Office of Smith IT, Holly is responsible for
implementing technology strategy, managing the use, deployment and
support of technology throughout the Smith School. She establishes
operational objectives, policies and procedures, oversees budget
planning, and sets both tactical and strategic priorities for the
Soffronoff - Associate Director - Enterprise Infrastructure
As the Associate Director, Ernie oversees computer and network
operations, enterprise architecture planning, and research and
development work for Smith IT. This includes systems such as Lotus email
and workgroup applications; file and print services; online Windows
applications and lab and classroom imaging; and the UNet, Alumni and MBA
Networth information portals.
(Chuck) LaHaie - Assistant Director - Financial Markets and Research
Chuck is responsible for procurement, installation, maintenance, and
development of all financial and accounting software products and
databases for the Smith School. These include real-time services
(Thomson Reuters and Bloomberg) and other products (CRSP, Compustat,
Mergent, S&P's Capital IQ, Thomson One Banker, ThomsonOne.com,
Datastream, etc.). He is also responsible for consulting with and
educating of faculty and all students on how to use these products and
find information, and assisting the faculty in integrating the products
and services into the curriculum. Chuck also monitors and tracks all
Smith I.T. budget expenditures.
The Academic Technology team helps Faculty and Staff use
instructional technology such as Blackboard, Panopto Lecture Capture,
Web Conferencing software, Turning Point 'Clickers' and tablet computers
in the classroom. Our team is also responsible for the Smith IT
website, new Faculty IT Orientation, are System Administrators for the
Business School Blackboard presence and oversee the software
installations in VMH classrooms and open labs.
Maxson - Assistant Director for Academic Technology
As the Instructional Technology Team leader, Mary works on
initiatives to help Faculty and Staff utilize existing technology
resources effectively, and makes recommendations when existing resources
don't meet a need. She works with other groups to develop and maintain
the software image in the classrooms and labs.
(Hua) Zhang - Blackboard & Smith Web System Administrator
Alice provides day to day support for Blackboard online course
system, responds to user requests from course setting up to various
questions and issues. She maintains online documents for Blackboard
support website and Smith IT website together with other team members.
She is also responsible for Smith school Web server access requests and
some other server related requests and issues.
Ewing - Academic Technology Coordinator
Theresa serves as the main contact for new faculty and staff
accounts. Through the New Hires process she makes sure that accounts
are created and distributed to incoming faculty and staff. In addition,
she assists in the day to day operations of Smith IT by scheduling and
coordinating training classes and meetings; maintaining documentation
for Smith IT; drafting communications for the community; and managing
content for the Smith IT website and IT News Blog.
The A/V team make sure all the classroom and conference rooms are in
working order at the beginning of the day, during the day, and at the
end of the day. They are the first to arrive and the last to leave.
These are the people that work in the background and make sure any
special event in VMH goes smoothly.
Rose - Audio Visual Operations Engineer
Ben is responsible for the daily Audio Visual support activities of
the Smith School. These activities include supervision of the Audio
Visual Team which includes fulltime and student technicians;
coordination of routine and unscheduled maintenance and repairs;
Technical contact for special events, programs or other events with
special AV needs; Smith school technical advisor on matters concerning
VMH original wing technology upgrade project and the VMH Annex building
project. In a new role, Ben is co-supervisor for the technical staff
that is housed at the Ronald Reagan Building.
Greg is one of the full time audio visual personnel. He also provides
helpdesk support, server and network support. One of his main areas of
support is for the Executive Education Program. He provides
troubleshooting knowledge and experience to Smith IT. Greg is cheerful,
not as much as Joel, but more than Ernie. Greg also digitizes classroom
recordings and makes them available on the web for students and faculty
to view or transfers the videos onto DVD.
Primary duty is to support the electronic audio visual and computer
technology used by the Robert H. Smith School of Business instructors to
teach students in all classrooms, conference rooms, labs and auditoriums
within Van Munching Hall. Such classroom technology support can entail
troubleshooting of systems, shared resource systems operation, equipment
maintenance, end user training, end user system assistance, repairs to
the component level, and system upgrades.
DTOs are the technology ambassadors between Smith IT and the
departments in the Smith school. They are the "go to" person for
all technology needs for each department that they work with.
Zhang - Supply Chain and LBPP
Holly is in charge of the Supply Chain lab and applications installed
there. She is available to all LBPP faculty to discuss discipline
specific technology needs.
As Departmental Technical Officer, Freeman serves as a technical
resource for faculty, staff and students. He participates in various
faculty research related projects, computing requirements, develops
short- and long-term plans to meet these needs, and assists with
departmental computing initiatives as appropriate. Freeman also
support for classroom teaching and lab session instruction on
courses which focus on programming languages, servers and databases.
As a departmental liaison, he will work closely with the Office of
Smith IT in communicating short- and long-term needs about pending
school-wide technology initiatives and in sharing this information
with the Department of Decisions, Operation and Information
Gupta - Marketing and M&O
Vinesh's ongoing responsibilities include project management for IT
projects, research infrastructure development, survey methodologies,
social science research network paper series, and Grid Computing for the
(Chuck) LaHaie - Assistant Director - Financial Markets and Research
Finance and Accounting DTO
These are the people that work behind the scenes.
They make sure all the servers that keep the Smith school running are
secure and update-to-date. Such servers include the Smith School
website, Domino servers (RHSmith email, UNET, Networth, etc.), MySmith
portal, Blackberry Enterprise Server (BES), and lots more.
Christopher Gleeson - Lotus
Chris is responsible for the Lotus infrastructure, including email,
websites and collaboration tools such as Quickplace and Sametime.
Corona - Network Services Manager
Roy is involved with the day to day operation of network
infrastructure, server maintenance, server upgrades, new server
installations of Windows 2003, Windows 2008, Linux, and application
operations for the Business School. A few of these applications would be
Active Directory, Netware and Blackberry Enterprise Server.
Hurley - Applications Engineer
Suzanne manages the SmithApps Portal infrastructure, the Flex
(license) server and
Mazzotta - IT Administration & Planning Manager
His projects improve the business functions in the office and the MBA
experience for the students. Some of his current projects include,
digital transfer of application data to the UMD Graduate school, on-line
payment process for deposits, and implementing a eNewsletter system.
Kevin Green -
The Help Desk is the main point of contact for any
trouble you may have with your computer or with Smith accounts.
O'Rourke - Helpdesk Manager
Tom has been our Help Desk Manager since 2005. He is responsible for
the 1st and 2nd
level technology support of the Smith School of Business on all campuses
including College Park, Shady Grove, Washington D.C., Baltimore and
Jesse Veihmeyer -
Helpdesk Supervisor, Mobile Specialist
In his capacity as IT Coordinator, he handles and/or escalates
trouble calls that come to the Smith IT Help Desk via phone, email or
walk-ins from new account requests to wireless troubleshooting. He and
Joel are the Smith IT Mobile Phone Specialists. They also are the first
line experts for hardware and software assistance, network issues, and
application and internet support. In addition, Jesse also directly
mentors, trains and supervises the Smith IT Help Desk team of student
Veihmeyer - Helpdesk Supervisor, Mobile Specialist
Joel rules technology with an iron fist. When Joel is not busy
intimidating computer glitches he spends his time managing and
coordinating help requests, email accounts, mobile devices, network
connections, student technicians, and free food availability.
Arimah's duties include overseeing the installation and maintenance of
hardware and software, troubleshooting hardware, software and network
problems, and supporting and maintaining in-house audio-visual equipment
all at the Baltimore campus. This includes operating, maintaining,
repairing, and ensuring their optimal performance. As an IT coordinator
Arimah also provides end-user training and assistance when required.
Pressley - DC IT Support
As IT Coordinator for the Ronald Reagan Building in DC, a site under
direction of the IT Director for the Robert H. Smith School of Business,
Michael works with faculty, staff and students providing IT support
including computer hardware and audio visual issues.