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Ctr for Excellence in Service
Featured Keynote Speakers
Chris Boudreaux
Senior Vice President of Management Consulting
Converseon
Joe Panzarella
Senior Vice President of Customer Intelligence
DraftFCB
Featured Panel
David Berkowitz
Senior Director of Emerging Media and Innovation
360i
Alexandra Nicholson
Manager, Social Media Strategist
USA Today
Don Steele
Vice President of Digital Marketing
MTV
Susan Thronson
Senior Vice President of Global Marketing
Marriott International
Faculty Speakers
Hugh Courtney
Vice Dean
Robert H. Smith School of Business
University of Maryland
David Godes
Associate Professor of Marketing
Robert H. Smith School of Business
University of Maryland
P. K. Kannan
Chair, Department of Marketing
Robert H. Smith School of Business
University of Maryland
Wendy Moe
Associate Professor of Marketing
Robert H. Smith School of Business
University of Maryland
ยป See Wendy's segment on Social Media
Janet Wagner
Director, Center for Excellence in Service
Robert H. Smith School of Business
University of Maryland