"High turnover of Registered Nurses is extraordinarily expensive in terms of such factors as training and overtime pay. Investing in our key leaders--Nurse Managers--simply makes sense as we work to navigate through lower hospital reimbursements and changing healthcare fundamentals. Following Smith's Financial Decision-Making course our nurse managers presented us with strong proposals to reduce costs and increase revenue--UMMC benefited from their new knowledge."
Keith Persinger, CFO, University of Maryland, Medical Center
"I learned so much and I can already see ways we can improve from the customer’s point of view! With knowledge and research at my fingertips, I am focused on becoming a stronger leader within my organization. Service blueprinting will strengthen my organization’s customer service on all levels and a personal goal of moving from being a “manager” to a “leader”! I now have the confidence to participate in financial discussions during our monthly leadership meetings and the ability to calculate my ROI within the marketing budget. This is priceless – no pun intended! I truly had no idea the impact this program would have on me, and I have no doubt that it gave me the tools necessary to be a future CMO and potential owner of my firm. I recommend the Society for Marketing Professional Services' Leadership Advancement Program at the Robert H. Smith School of Business to any person looking to advance their career and gain personal and professional development that will benefit you and your ACE firm for years. It truly was a career changer for me and gave me the tools to make my company stand out within the professional services industry."
Grenee Celuch, CPSM, director of marketing and business development for Concord General Contracting, Inc. Mesa, AZ
"The program was tailored to exactly what we identified as a key need. The Smith School was very flexible and customer-focused, as opposed to a very rigid program that comes out of the box and is performed the same way for everybody."
Mark T. Savoff, Executive Vice President, Operations, Entergy
"The Smith School was very responsive. The professors who came to the Middle East to train our local faculty went above and beyond what one could do in a normal day. I was so impressed with the speed and quality with which they responded to our program’s needs."
Jasmine Nahhas di Florio, Vice President, Education for Employment Foundation
"One of the greatest benefits of our relationship with Smith is that our participants are not only exposed to world-class faculty, but also faculty who understand the unique environment of our organization. The commitment they demonstrate in learning about the goals of our organization makes the educational environment much richer."
Mary J. Pietanza, MBA, SPHR, Manager, Learning Alliances, SAIC
"We consulted with Smith to design a learning experience that would facilitate strategic thinking and planning to guide our company's future as innovators in the public health field. While the educational sessions were excellent, the coaching sessions made the learning actionable and initiated visible changes in how some of our senior team approached leadership of their teams.
Tom Brackett, CFO/COO, IQ Solutions
Understanding and Implementing Strategy
This global telecommunications company had rolled out its growth strategy to all employees, but senior executives realized that mid-level managers were not able to absorb and adapt the strategy into day-to-day responsibilities and activities. They were unsuccessful at working together beyond their immediate teams and ineffective at internal negotiations. Smith worked with the firm to develop an educational program that gave key employees a real understanding of company strategy and, most importantly, the knowledge and skills to implement strategy with confidence. Read more.
Identifying and Developing Leaders for the Future
Senior leaders at an international food company expressed the need to identify and develop future leaders, including general managers, function heads and company officers. They sought to enhance their executive bench strength in a more deliberate fashion. Read more.