Our Process

Our Process

We know you and your learners will value continuity and a real relationship with your Smith team. Our team is structured so you always have someone to talk to at Smith. Our customer service ethos means we are committed to adapting and continuously improving every program in response to your input and feedback. 

Program Director—committed to fully understanding your needs, requirements and organizational culture and helping you identify clear and executable program objectives.

Academic Director—gathers the appropriate faculty to design and facilitate the program, ensuring that it is cohesive, current and meets your stated objectives.

Smith Faculty—bring a wide range of corporate experience as well as outstanding academic credentials, offering a tremendous breadth and depth of knowledge, experience, and research applied to real business challenges.

Program Manager—ensures that your program runs flawlessly, whether delivered at our world-class facilities or at your facility, anywhere on earth.

Customer Service

Our skilled team will deliver your program seamlessly, creating the right environment at the right location, working with the appropriate technology and providing the necessary resources for program participants, right down to the smallest detail.

Here’s How We’ll Work Together

Our Process