SmithApps (Citrix) FAQ

 

Why can't I run any of the Citrix applications?

First, you want to make sure is that you have the Citrix client installed.  If you do not have it installed, you can download the installer from the Downloads folder of the Smith Citrix Portlet.

 

Where can I download the Citrix client?

It can be found in the Downloads folder of the Smith Citrix Portlet.

 

How do I save files to (or load files from) my local computer?

While using the application, save the file like you normally would (ex:  File > Save).  A file browser will popup and ask the location of where you want to save the file.  Choose (C:) C$ on 'Client' which is the local drive on the computer you are using.

If get an "Access is Denied" message when trying to select the C: drive, you have to change the File Security preference in your Citrix client.  To do that, right-click on the Citrix icon located on the bottom right corner of your screen > Open Connection Center > File Security.  Make sure you change the access to Full Access to allow the application to read AND write to your local computer.

 

How do I get files off my network drives?

Look for Windows Explorer on SmithApps. (Your list of programs might look different than this one -- the set of programs changes from semester to semester, and some programs are only available to students in particular courses. If you don't see it for some reason, use the search box to find it!)

Click once on Windows Explorer to launch. In a few seconds the Windows Explorer will launch, and you will see your folders from the Smith file server (like a "K" home drive and maybe an "O" departmental drive). You will also see drives mapped from your local computer -- your local floppy and CD-ROM drives, plus the user folder from your home computer. Even when connecting from a Mac, this is still called a "C" drive. If you had a USB thumb drive inserted before you connected, that also will get mapped to the Windows Explorer. (If you are on a Mac, your USB drive will be the Floppy Disk (A:) drive)

You can manipulate files as you please -- copy and paste files from your local computer to the server, work with them online (maybe via another Smith Apps application) and then download the results from the server to your local machine again.

You can manipulate files as you please -- copy and paste files from your local computer to the server, work with them online (maybe via another Smith Apps application) and then download the results from the server to your local machine again.

 

Can I request software additions?

Faculty are invited twice a year to submit requests for academic software needs.  Software requests must be made using this form