JDA Software: Support Analyst   
Job Description:  Work as a support team member utilizing business application skills and product expertise helping to resolve customer product issues.  Use customer service, communication and problem solving skills to solve inquiries from JDA customers. Successfully understand and triage customer issues, conducting any necessary product research or team collaboration.
Communicate product and solution expertise to internal and external customer. Ability to log and respond to customer support requests via phone, e-mail, and web interface. Exhibit a commitment to customer service while building customer partnerships. Provide updates and case statuses to customers and management.
Act as product liaison between support and development teams. Follow operational guidelines for interacting with other associates. Expertly utilize support tools (WebEx, JDA Analyze etc) to expedite case resolution. Ability to work flexible hours, alternate shifts and the ability to carry a pager or cell phone as required by support team.
Willingness to travel 25%