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Problems in the Workplace? Stay Silent or Speak Up?
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When there is a problem in the workplace,
employees have two options: remain silent or speak
up. Unfortunately, many employees choose to remain
silent, to the great detriment of the organizations
for which they work. Their silence keeps management
from receiving critical information that would allow
their organizations to improve or address problems
before they have adverse effects. Reducing employee
silence, then, is a key concern for managers.
Subrahmaniam Tangirala, assistant professor of
management and organization at the Smith School,
examined how the effects of individual-level
variables such as professional pride, loyalty to the
organization and individual perceptions of
organizational fairness and supervisor status
affected employee silence. |
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http://www.rhsmith.umd.edu/research/ras/sept2008/Tangirala.html
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ARTICLE
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AUDIO PODCAST
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The Mysteries of Mimicry and Consumer Behavior
Uncovered
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Consumers often feel like they are in control of
the purchasing process. But in fact there are many
ways in which consumer behavior is influenced
without the consumer’s knowledge and outside their
control. Mimicry—that human tendency to mirror the
behavior of others around us—has some significant
effects on consumer choice and preference. How this
happens is the subject of a new study by Rosellina
Ferraro, assistant professor of marketing at Smith. |
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http://www.rhsmith.umd.edu/research/ras/sept2008/Ferraro.html
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ARTICLE
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AUDIO PODCAST
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New Revenue Management Model Uses Minimal Demand
Information
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Airlines want to sell their seats to the
right customers at the right time for the right
price. The more fare classes or products they have,
the more difficult it is to optimize the revenue for
each product. That is, airlines have turned to
complex mathematical models for revenue management.
Hotels, cruise lines and car rental companies all
useo forecast demand for their product into the
future. Unfortunately, forecasting is notoriously
difficult and demand estimates are inaccurate.
Side-stepping the problem of demand forecasting can
provide a robust solution to these difficulties,
according to research at Smith by Michael Ball,
Orkand Corporation Professor of Management Science,
and Itir Karaesmen, assistant professor of
management science, with doctoral students Yingjie
Lan and Huina Gao, who have developed models that
use minimal demand information for revenue
management. |
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http://www.rhsmith.umd.edu/research/ras/sept2008/KaraesmenBall.html
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ARTICLE
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AUDIO PODCAST
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Knowledge Transfer
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Ninth
Annual CIO Forum, Nov. 7 |
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Information technology is changing the way companies
think about interacting with their consumers.
Increasingly consumers are empowered to use
technology to be self-sufficient instead of
traditional face-to-face interactions. Although this
provides a wonderful cost savings opportunity for
companies, it creates new challenges for them as
well. How do companies manage relationships with
consumers using this new technology? How is consumer
loyalty affected? Do consumers and businesses have
sufficient trust in technology to sustain
relationships? These changes are empowering
consumers in industries ranging from health care to
banking to retailing. Join us on Nov. 7 as
executives from around the region gain valuable
insights into the best practices for enhancing
consumer relationships with technology. The keynote
speaker is Jim Mazarakis, Chief Technology Officer
and VP of T. Rowe Price. |
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http://www.rhsmith.umd.edu/cioforum
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Executive Conference on Leading Organizational
Change, Nov. 14 |
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This one-day conference, sponsored by the
Smith School's Center for Human Capital, Innovation
and Technology, is designed for executives, managers
and students interested in or directly responsible
for leading organizational change as well as
professionals charged with training others to lead
change more effectively. Featured conference
speakers include, James Parker, former CEO of
Southwest Airlines, Mary Tilley, of W.L. Gore &
Associates, and Ralph Trombetta, of Value Innovation
Associates.
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http://www.rhsmith.umd.edu/hcit/conference/2008/
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Smith Video Views
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Faculty Perspective: Regulation, Deregulation and
the Market Meltdown
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At the Smith School’s Town Hall meeting
last month, Haluk Ünal, professor of finance,
presented a thoughtful analysis of the current
financial crisis—and came to some conclusions that
might surprise you. It is clear that an
unprecedented re-imagining of the nation’s entire
financial system is thrashing its way to a painful
birth, and nobody quite knows what comes next. But
to anticipate what comes next, you have to
understand how we got here. Or, as Ünal puts it:
“Why are we in this mess, and what needs to be done
next?” |
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AUDIO/VIDEO PODCAST
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Prevention Is the Best Cure -- China Tainted Milk
Fallout
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How do executives ensure food and product safety
with manufacturing and operations that are globally
distributed? Outsourcing oversight of third-party
distributors is among the solutions Smith School
Ralph J. Tyser Professor of Strategy and
Organization Anil Gupta proposes to solving the
issues recently brought to light with China's
tainted milk scandal. |
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AUDIO/VIDEO PODCAST
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Other Resources from the Robert H.
Smith School of Business
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Leading Business Intelligence Archives
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and Audio Podcasts (Mandarin Chinese)
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»
Research@Smith Newsletter
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»
Smith Business Magazine
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» Executive
Education Programs
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Leading Business Intelligence is your source
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