Roland Rust, executive director of the Center for Excellence in Service, has just published The Handbook of Service Marketing Research. This volume brings together an all-star team of leading researchers in service marketing to explore many of the hottest topics in service marketing today. Cutting-edge topics include: customer relationships and loyalty, customer-centered metrics, managing customer contacts, product and pricing, digital service marketing, rethinking the marketing function, and service for society.
The University of Tampere in Finland partnered with the Center for Excellence in Service (CES) to offer an executive education program focusing on service marketing and management.
Rules against seller retaliation for negative reviews improves service but shifts balance of power to buyers
COLLEGE PARK, Md. — Starting this summer, the University of Maryland’s Robert H. Smith School of Business, Office of Executive Programs, will direct the U.S. Customs and Border Protection Leadership Institute.
Something significant will happen for the Smith School of Business at the Academy of Management’s annual meeting Aug. 1-5, 2014, in Philadelphia. Debra Shapiro, the school’s Clarice Smith Professor of Management, will start a one-year term as president-elect of the professional association.