Read the fall 2012 issue of Research @ Smith.
Rellie Derfler-Rozin, assistant professor of management and organization, received her PhD in organizational behavior from London Business School. She focuses her research on how behaviors and decisions at the workplace are affected by psychological anxieties that relate to threats to fundamental needs, such as the need to maintain status in a group and the need to belong to a group.
Rick Clinton, associate director of knowledge management for Verizon Wireless, has a big job. And he’s part of a big team—over 1,000 people manage the business of customer service, building tools and offering content that supports call centers on the company’s 800 line and technical support line, as well as on Verizon’s website.
The research program at the Smith School of Business is excellent across many different fields. This issue of Research@Smith deals with topics as disparate as healthcare management, capital controls and enhancing service productivity.