Why does it pay to be nice to your waiter? Because if you don’t, he’ll spit in your soup. That’s a concern not only for diners, but managers, who know that great customer service is key to building brand and customer loyalty. Most companies hope their employees are behaving in a friendly, professional and patient manner toward customers, and fulfilling their requests. But sometimes employees actively sabotage customers.
Another case competition – another honor for University of Maryland’s Robert H. Smith School of Business. This time a team of second-year MBA students participated in the ACG Cup Case Competition and was declared winner, impressing the judges with their analysis of case study and presentation skills, in February 2011.
College Park, Md. – March 8, 2011 – The Center for Health Information and Decision Systems (CHIDS) at the University of Maryland’s Robert H. Smith School of Business has developed a new framework to help states and the District of Columbia create self-sustaining and effective networks for the exchange of electronic health records. The center assessed the DC Regional Health Information Organization (DC RHIO), the District’s primary health information exchange (HIE).
Risk was the hot topic at the Inaugural Smith School and IBM Business Analytics Workshop held in Van Munching Hall on Friday, March 4, 2011. Co-sponsored by the University of Maryland’s Robert H. Smith School of Business and IBM, the day-long workshop consisted of topics ranging from Department of Homeland Security risk, to aviation safety, to fraud.